What are the responsibilities and job description for the Help Desk Analyst position at Robert Half?
Job Details
Description
We are looking for a skilled Help Desk Analyst to join our team on a Contract to permanent basis in Pomfret, Connecticut. In this role, you will provide technical support for end users, ensuring their hardware and software systems are functioning effectively. This position requires a hands-on and detail-oriented individual with expertise in troubleshooting, configuration, and system maintenance.
Responsibilities:
Install, configure, and maintain desktop and laptop computers for end users.
Diagnose and resolve hardware issues, including memory upgrades, keyboard replacements, and motherboard installations.
Troubleshoot and manage user accounts, domains, and software-related issues.
Set up and resolve network connectivity problems for both local and remote devices.
Configure and test wireless access points to ensure seamless connectivity.
Collaborate with vendors to address and resolve technical challenges.
Provide support for devices such as Chromebooks, Apple devices, and Mac computers.
Deploy and manage software applications, including Microsoft Office Suites and Google Workspace.
Utilize tools like Active Directory to manage user permissions and system access.
Maintain detailed documentation of technical issues and resolutions.
Requirements
Proficiency in troubleshooting and configuring both Mac and PC systems.
Experience with Android devices, Apple devices, and Chromebooks.
Strong knowledge of Microsoft Office 365 and Google Workspace.
Familiarity with network technologies, including Cisco and Citrix.
Hands-on experience with configuration management and hardware deployments.
Certification in CompTIA A or Apple Certified Desktop Technician (ACDT) is preferred.
Ability to work independently and manage multiple technical tasks simultaneously.
Excellent communication and customer service skills to support end users effectively.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
We are looking for a skilled Help Desk Analyst to join our team on a Contract to permanent basis in Pomfret, Connecticut. In this role, you will provide technical support for end users, ensuring their hardware and software systems are functioning effectively. This position requires a hands-on and detail-oriented individual with expertise in troubleshooting, configuration, and system maintenance.
Responsibilities:
Install, configure, and maintain desktop and laptop computers for end users.
Diagnose and resolve hardware issues, including memory upgrades, keyboard replacements, and motherboard installations.
Troubleshoot and manage user accounts, domains, and software-related issues.
Set up and resolve network connectivity problems for both local and remote devices.
Configure and test wireless access points to ensure seamless connectivity.
Collaborate with vendors to address and resolve technical challenges.
Provide support for devices such as Chromebooks, Apple devices, and Mac computers.
Deploy and manage software applications, including Microsoft Office Suites and Google Workspace.
Utilize tools like Active Directory to manage user permissions and system access.
Maintain detailed documentation of technical issues and resolutions.
Requirements
Proficiency in troubleshooting and configuring both Mac and PC systems.
Experience with Android devices, Apple devices, and Chromebooks.
Strong knowledge of Microsoft Office 365 and Google Workspace.
Familiarity with network technologies, including Cisco and Citrix.
Hands-on experience with configuration management and hardware deployments.
Certification in CompTIA A or Apple Certified Desktop Technician (ACDT) is preferred.
Ability to work independently and manage multiple technical tasks simultaneously.
Excellent communication and customer service skills to support end users effectively.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
Salary : $19 - $23
