What are the responsibilities and job description for the Help Desk Analyst II position at Robert Half?
We are looking for a skilled Help Desk Analyst II to join our team in Palmer, Massachusetts. This long-term contract position involves providing comprehensive support for end-user environments, ensuring the smooth operation of desktop systems and business software applications. The role requires a proactive individual who can address technical issues effectively while maintaining strong communication with various departments and external vendors.
Responsibilities:
• Deliver Tier-1 and Tier-2 technical support to users within the corporate environment.
• Manage and maintain desktop operating systems and business software applications, including patching, troubleshooting, and software installations.
• Perform hardware and software inventory management and coordinate office relocations.
• Deploy operating systems using desktop imaging tools to ensure efficient system setup.
• Repair and upgrade laptops and desktop computers to meet user needs.
• Record and track incidents and service cases accurately in the ServiceNow database.
• Provide direct user support and escalate complex issues to higher technical teams when necessary.
• Respond promptly to service requests, analyzing the scope of support required and delivering solutions.
• Administer user access accounts, manage shared resources, and create user groups.
• Collaborate with departments and vendors to ensure reliable infrastructure and technical issue resolution.
• Experience in providing Tier-1 and Tier-2 technical support to end users.
• Strong skills in desktop operating system maintenance and business software application management.
• Ability to use desktop imaging tools for operating system deployment.
• Knowledge of hardware repair and upgrades for laptops and desktop PCs.
• Familiarity with incident tracking systems such as ServiceNow.
• Excellent communication skills to interact with internal teams, management, and external vendors.
• Problem-solving abilities and the capacity to prioritize and respond to user requests efficiently.
Technology Doesn't Change the World, People Do.®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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Salary : $20 - $26