Help Desk Analyst I

We are looking for an experienced Help Desk Analyst I to join our team in New Britain, Connecticut. In this role, you will provide technical support and guidance to users across various departments, ensuring prompt resolution of hardware and software issues while maintaining excellent customer service. This is a contract position with the potential to become permanent, offering a great opportunity to showcase your skills and grow within the organization.

Responsibilities:
• Diagnose and resolve technical issues related to hardware, software, and networks.
• Research and utilize available resources to address user questions effectively.
• Provide users with recommendations and guidance to resolve technical challenges.
• Log all interactions and resolutions in the ticketing system to maintain accurate records.
• Escalate urgent matters and redirect issues to appropriate teams when necessary.
• Conduct follow-ups to confirm successful resolution of reported problems.
• Stay informed about system updates, changes, and new information.
• Assist in updating training manuals for new or modified software and hardware.
• Train users on the proper use of computer systems and applications as needed.
• Monitor and troubleshoot user computer performance and support Mitel Cloud systems.

• At least one year of experience providing technical support to end users.

• Familiarity with corporate ticketing systems and knowledge base tools.

• Proficiency in Microsoft Active Directory and Office 365.

• Experience with Windows and Mac operating systems.

• Skills in device management, imaging, and troubleshooting.

• Knowledge of KACE, Citrix, and Microsoft Office Suite.

• Strong communication skills and ability to deliver exceptional customer service.

Higher Education experience is a plus

Technology Doesn't Change the World, People Do.^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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