Help Desk Analyst I

Description

We are looking for a Help Desk Analyst I to join our team in Salt Lake City, Utah. In this role, you will provide essential Tier 1 support, ensuring the smooth operation of both on-site and remote office systems. This is a Contract to permanent position, offering an excellent opportunity for growth and long-term collaboration.

Responsibilities:
Provide Tier 1 technical support to address hardware and software issues for on-site and remote staff.
Troubleshoot and resolve basic technical problems related to Microsoft Windows and other systems.
Manage and respond to service desk tickets efficiently and effectively.
Perform break/fix tasks, ensuring minimal disruption to user operations.
Assist in deploying and supporting Intune systems as part of organizational needs.
Communicate clearly with users to understand and resolve their technical concerns.
Maintain accurate documentation of issues, resolutions, and support activities.
Collaborate with other IT team members to escalate complex problems when necessary.
Ensure compliance with company policies and procedures during all support activities.

Requirements

Minimum of 1 year of experience in a technical support or help desk role.
Proficiency in troubleshooting basic hardware and software issues.
Strong knowledge of Microsoft Windows operating systems.
Experience handling service desk tickets and providing timely resolutions.
Ability to perform break/fix tasks with attention to detail.
Familiarity with Intune or similar deployment tools is a plus.
Excellent communication skills for interacting with users and team members.
Strong organizational skills to manage multiple tasks effectively.

Technology Doesn't Change the World, People Do.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.