Desktop Technician I

We are looking for a skilled Desktop Technician I to join our IT Global Client Services team in our Blue Ash Office. In this long-term contract role, you will be responsible for providing technical support to corporate users, ensuring the smooth operation of personal computers and related equipment. This position offers an opportunity to collaborate with technical support teams to resolve system performance issues and contribute to the improvement of IT processes.

Responsibilities:

• Install, upgrade, and provide ongoing support for Windows PCs and laptops using approved tools and corporate scripts.

• Deliver basic software assistance for the Microsoft Office suite and other standard applications.

• Create and maintain detailed documentation for installation and troubleshooting procedures.

• Perform repairs, modifications, and preventive maintenance on IT equipment as needed.

• Set up, monitor, and ensure the proper functioning of IT equipment associated with data centers.

• Collaborate with technical teams to identify and resolve system performance problems affecting user productivity.

• Coordinate and deploy technology solutions to enhance IT operations.

• Conduct troubleshooting activities to address hardware and software issues efficiently.

• High school diploma is required; an associate’s degree is preferred.
• At least 2 years of recent experience supporting PCs running Windows and Mac OS.
• Proficiency in Active Directory and desktop imaging processes.
• Strong knowledge of desktop hardware and Windows 10 operating system.
• Ability to work effectively in a team-oriented environment and communicate technical concepts clearly.
• Demonstrated problem-solving skills and attention to detail.
Technology Doesn't Change the World, People Do.^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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