What are the responsibilities and job description for the Desktop Support position at Robert Half?
We are looking for a skilled Desktop Support Analyst to join our team in Solana Beach, California. In this long-term contract role, you will provide technical assistance to end-users, ensuring seamless operation of desktop systems and related technologies. This is an excellent opportunity to work closely with executive teams while supporting a dynamic group of users.Responsibilities:• Deliver prompt and efficient technical assistance to end-users, addressing hardware, software, and system issues.• Manage and maintain Microsoft technologies, including Office 365 and Windows-based computers.• Configure and troubleshoot Azure and Intune environments to ensure optimal performance.• Oversee the functionality of Logitech AV systems, ensuring smooth operations for executive and board meetings.• Provide high-quality, white-glove support to executives and senior management.• Utilize ticketing systems such as Freshservice, ServiceNow, or Jira to track and resolve technical issues.• Collaborate with team members to identify and implement solutions while working independently when necessary.• Support a user base of approximately 85 individuals, including 12 executives.• Ensure consistent communication and excellent interpersonal interactions with users and stakeholders.• Maintain desktop administration tasks and uphold system standards.
Salary : $33 - $39
