Desktop Support Analyst

We are looking for a dedicated Desktop Support Analyst to join our team in Westport, Connecticut. In this long-term contract position, you will play a vital role in assisting users with resolving technical issues, ensuring smooth operations for desktop systems, and providing exceptional customer service. This is an excellent opportunity to leverage your technical expertise while contributing to a collaborative and dynamic environment.

Responsibilities:
• Take ownership of customer-reported issues, ensuring timely resolution and escalating critical problems to management when necessary.
• Investigate, diagnose, and troubleshoot technical challenges, identifying effective solutions for users.
• Collaborate with internal teams to ensure seamless handoff of unresolved issues, maintaining high customer satisfaction.
• Create and maintain knowledge base articles, documenting technical solutions and processes.
• Deliver outstanding customer service by providing clear, thorough communication and feedback.
• Install, configure, and maintain desktop computers, laptops, peripherals, and software according to organizational standards.
• Adhere to IT procedures and processes while monitoring software license compliance.
• Conduct remote troubleshooting sessions using diagnostic tools and pertinent questions.
• Record and update all user requests and interactions in the designated tracking system.
• Ensure all systems and equipment are functioning optimally within established guidelines.
• Proficiency in PC desktop and workstation support.
• Strong knowledge of Active Directory administration.
• Familiarity with desktop hardware and peripherals.
• Expertise in Microsoft Windows 10 operating systems.
• Experience with desktop imaging processes.
• Excellent problem-solving skills and attention to detail.
• Outstanding verbal and written communication abilities.
• Ability to deliver attentive and courteous service in high-pressure situations.
Technology Doesn't Change the World, People Do.^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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