What are the responsibilities and job description for the Desktop Support Analyst position at Robert Half?
We are on the lookout for a proficient Desktop Support Analyst to join our team located in West Des Moines, Iowa. The role is centered around offering technical support within the business, focusing on the maintenance of hardware, software, and mobile devices. This position offers a long-term contract employment opportunity within the IT industry.Responsibilities:• Handle the accurate and effective processing of break/fix incidents and move/add/change requests.• Perform regular checks on systems to ensure operation efficiency and accuracy.• Oversee the installation, maintenance, and updates of PC hardware and software.• Establish a clear line of communication with stakeholders, providing updates on status, risks, quality, and operations.• Troubleshoot and resolve issues related to PC hardware such as laptops, desktops, and mobile devices.• Identify areas for improvement, escalate when necessary, and provide suitable recommendations.• Utilize expertise in the Windows 10/11 operating system to troubleshoot software issues.• Leverage strong analytical skills to make decisions, use independent judgment, and establish priorities.• Effectively manage multiple initiatives concurrently, while maintaining attention to detail.• Demonstrate excellent verbal and written communication skills in all aspects of the role.
