Data Center Support Manager

We are looking for an experienced Data Center Support Manager to oversee and enhance the performance, processes, and technology within a dynamic data center environment. This is a long-term contract role based in Rochester, New York, offering the opportunity to lead critical operations and drive process improvements. The ideal candidate will be adept at managing teams, ensuring service excellence, and fostering collaboration with senior leadership.

Responsibilities:
• Oversee equipment installations, removals, and cabling tasks while ensuring adherence to established agreements and standards.
• Implement and enforce guidelines that optimize the balance between people, processes, and technology within the data center.
• Identify opportunities for process enhancements and lead initiatives to improve efficiency and reliability.
• Provide leadership for project execution, including resource allocation and communication with stakeholders.
• Develop and execute quality assurance plans and method statements to maintain high standards of operations.
• Monitor the effectiveness of installations and provide recommendations for continuous improvement.
• Manage service level agreements (SLAs) and ensure billing information aligns with customer expectations.
• Review and allocate resources for after-hours support while preparing detailed management and impact analysis reports.
• Collaborate with senior management to communicate changes, improvements, and strategic vision for data center operations.
• Facilitate training sessions and support the recruitment of data center technicians as needed.
• Minimum of 5 years of experience in managing data center operations or infrastructure.
• Strong knowledge of data center environments, technologies, and processes.
• Proven ability to lead teams and manage complex projects effectively.
• Experience with monitoring and optimizing service performance within a data center setting.
• Proficiency in analyzing and reporting operational data to drive informed decision-making.
• Excellent communication skills for coordinating with regional and global managers.
• Familiarity with service level agreements (SLAs) and standard operating procedures (SOPs).
• Ability to assess and prioritize change requests, incidents, and integration issues.
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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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