Customer Solutions Specialist

Robert Half is seeking a candidate for a role involving a mixture of manufacturing, customer service, and supply chain/logistics in the manufacturing industry! This role serves as a key technical liaison between customers, vendors, and internal teams. The ideal candidate is detail-oriented, technically savvy, and experienced in customer service, manufacturing, and quoting processes.

Key Responsibilities:

-Serve as the primary point of contact for customer communication.

-Respond to customer inquiries promptly and accurately via phone and email.

-Communicate technical information clearly and professionally.

-Review customer-provided data, assembly drawings, bills of materials (BOM), and related documentation.

-Address customer manufacturing questions.

-Process internal quote requests and customer orders.

Qualifications:

-Experience in customer service

-Experience with supply chain or purchasing is preferred

-Excellent computer skills, including strong proficiency in Excel, Word, Outlook, and other office software.

-Exceptional written and verbal communication abilities.

-Strong critical thinking, analytical, and problem-solving skills.

-High attention to detail and accuracy.

-Understanding of basic manufacturing principles.

-Experience working with Gerber data is an advantage.

-ERP/MRP system experience preferred.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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