What are the responsibilities and job description for the Customer Service Specialist position at Robert Half?
Customer Service Specialist – Logistics | Bergen County, NJ (Entry-Level)
Growing, Employee-Friendly Company | Hybrid (4 days in office, Fridays work from home)
We are a thriving, employee-focused company based in Bergen County, NJ, seeking a Customer Service Specialist with logistics experience to join our dynamic team. We offer a positive and supportive work environment, opportunities for professional growth, and a hybrid schedule – work in the office Monday through Thursday and remotely on Fridays!
Key Responsibilities:
- Collaborate with customer service professionals, suppliers, and customers to manage large recycling programs for national accounts.
- Provide customer service support, including dispatching, reporting, and account management.
- Coordinate and schedule pickup of recyclable materials to ensure smooth logistics and efficient movement of materials.
- Reconcile inbound data, invoices, and outbound reporting using Excel and proprietary software.
- Prepare and submit monthly reports with strict deadlines across multiple accounts.
- Identify and correct accounting discrepancies; issue debit/credit memos as needed.
- Review monthly data and invoices for errors, ensuring accuracy before deadlines.
- Maintain detailed spreadsheets tracking account numbers, access, and reporting data.
- Submit invoices monthly via online portals and email distributions.
Required Skills:
- Excellent customer service and communication skills; friendly, proactive, and solution-oriented.
- Strong attention to detail with high levels of accuracy.
- Highly organized and able to manage multiple priorities effectively.
- Ability to meet deadlines with excellent time management skills.
- Self-motivated and capable of working independently and collaboratively.
- Proficient in Microsoft Office Suite (Outlook, Word, Excel, Teams) and adept at learning new systems.
Work Schedule:
- Monday to Thursday – In Office (Bergen County)
- Friday – Work from Home
Why Join Us?
- Positive, collaborative work culture
- Growth opportunities within the company
- Work-life balance with hybrid schedule
If you have a background in customer service and logistics, love working with data, and enjoy keeping operations moving smoothly, we’d love to meet you!
Apply today and be part of a company that values both its employees and its mission!
Salary : $45,000 - $50,000
