Collections Specialist

We’re partnering with a well-established credit union experiencing significant growth and team integration! Their collections department now supports both direct and indirect lending and is seeking a service-minded professional to join their team.

Apply today or contact our team at 563-359-3995 to learn more. Christin, Lydia, and Erin are great points of contact!

Details:

Location - Onsite: Moline, IL

Hours: M-F 8:30am-5pm

Duration: Contract-to-Hire

Key Responsibilities:

- Handle early-stage delinquency queues (typically 7 days past due) with a focus on proactive, respectful outreach via phone, text, and email

- Respond to inbound member calls regarding locked accounts, payment issues, and account recovery

- Collaborate with team members to find solutions and bring accounts back into good standing

- Progress into more complex queues over time, with opportunities to develop negotiation skills

- Contribute to a team culture that emphasizes member service, accountability, and collaboration

What We’re Looking For:

- Customer service mindset with the ability to reset and stay positive between calls

- Prior experience in collections, medical billing, or accounts receivable preferred

- Strong communication skills and comfort discussing payment issues with empathy and professionalism

- Individuals with a teamwork mindset!

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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