What are the responsibilities and job description for the Collections Specialist position at Robert Half?
We are looking for a dedicated Collections Specialist to join a team in Wilmington, Delaware, on a contract with potential for a long-term role. The ideal candidate will have a strong background in collections and customer service, particularly in a high-volume call center environment. This role requires someone who can effectively manage billing and collection processes while maintaining positive client relationships.Responsibilities:• Manage a portfolio of accounts to ensure timely collection of payments and resolution of outstanding balances.• Communicate with customers via phone and email to address payment inquiries and resolve disputes.• Analyze account discrepancies and collaborate with internal teams to ensure accurate billing.• Maintain detailed records of all customer interactions and payment activities.• Utilize Microsoft Excel to track and report on collection activities and account statuses.• Follow established processes to meet collection goals and reduce delinquency rates.• Provide exceptional customer service while handling sensitive financial information.• Identify and escalate complex issues to the appropriate departments for resolution.• Monitor and update account information to ensure accuracy and compliance with company policies.
Salary : $22
