Application Support Analyst

We are looking for an experienced Application Support Analyst to oversee and maintain critical business applications, including NetSuite, Sheppard, Kahua, and Office 365. This role involves troubleshooting, technical support, and collaboration with cross-functional teams to ensure seamless system operations. Based in North Charleston, South Carolina, you will play a key role in supporting the organization's financial systems and driving process improvements.

Responsibilities:
• Provide comprehensive technical support and troubleshooting for NetSuite and other organizational applications.
• Assist the Finance team in managing software systems such as NetSuite, Sheppard, Kahua, Microsoft Dynamics GP, and VersaPay.
• Deliver multi-level technical support for hardware, software, and peripherals, ensuring timely resolution of service tickets.
• Contribute to system implementation, process documentation, and operational tasks, maintaining accurate reporting and task tracking.
• Participate in the software development lifecycle, including design, development, quality assurance, and ongoing support.
• Develop and manage queries to ensure data consistency and integrity across business systems.
• Facilitate and lead Scrum meetings, creating dashboards and tracking team tasks to improve productivity.
• Collaborate with internal teams, vendors, and external service providers to address and resolve technical issues.
• Bachelor’s degree in Computer Science or a related field, or equivalent practical experience.
• A minimum of 5 years of experience in application or technical support roles.
• Proficiency with NetSuite (cloud-based SaaS), MySQL, and related tools.
• Familiarity with Microsoft .NET 4.0 , Visual Studio, and Azure Cloud services.
• Strong analytical and problem-solving skills, with a focus on documentation and communication.
• Experience working within Agile or Scrum methodologies is preferred.
• Ability to manage multiple tasks effectively and work collaboratively in a team environment.
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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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