Account Services Representative

Description

Account Services Representative
Location: Hybrid - Must reside near Little Rock, Arkansas

About the Role
We are seeking a dedicated, goal-oriented, and self-directed Account Services Representative to join our team. This position plays a critical role in ensuring accurate order processing, billing, and account management. The ideal candidate will thrive in a fast-paced environment, demonstrate exceptional attention to detail, and deliver outstanding customer service.

Key Responsibilities

Process multiple daily order entry and billing transactions with a high level of accuracy.
Maintain and update customer accounts in compliance with company standards.
Communicate directly with sales teams, internal departments, and clients to resolve issues related to orders, billing, accounts receivable, and returns.
Investigate and resolve discrepancies promptly and professionally.
Generate accurate reports and ensure data integrity.
Provide exceptional customer service and meet quality standards for customer satisfaction.
Collaborate effectively in a team environment and support business needs beyond standard hours when required.

Qualifications

Education: High School diploma or equivalent required; Associate's Degree or equivalent work experience preferred.
Experience:

Minimum 2 years in customer or account management roles.
Proven order processing experience.
Familiarity with ERP systems (Oracle preferred).

Technical Skills:

Proficiency in Microsoft Office Suite (Excel and Outlook required).

Other Requirements:

Valid driver's license and good driving record.
Strong problem-solving, organizational, and follow-up skills.
Excellent communication and phone skills; ability to remain composed under pressure.
Demonstrated accuracy in data entry and report generation.
Knowledge of the medical implant industry and hospital customer base preferred.
Ability to work successfully in a team environment and adapt to changing priorities.

What We Offer

Competitive compensation
Hybrid work flexibility
Opportunities for detail oriented growth
Supportive team environment

Requirements

Customer Service, Sales, Data Entry, Office Functions, Microsoft Excel, Billing Functions, Accounts Receivable (AR), Microsoft Outlook, Medical Coverage, Billing, Communication Skills, Customer Satisfaction, Oracle, Resolve Issues, Order Entry, Account Management, Customer Account, Principles, ERP Solutions, Quality Standards, Phone Etiquette, Internal Departments, Report Generation, NIS

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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