Technology Help Desk Supervisor

Grand Island, NE Technology Help Desk Supervisor Job Type Permanent Pay Rate $65,000.00 - $75,000.00 / Yearly Posted — 3 weeks ago Description The Technology Help Desk Supervisor role is to lead and support the help desk team in Grand Island, Nebraska. This role requires a confident and proactive leader who can oversee daily operations, guide a team of technicians, and ensure exceptional customer service. The ideal candidate will have prior experience managing help desk operations and a strong technical background. Please apply now, call 319-362-8606, or for immediate response email your resume direct to myself: Shawn M Troy - Technology Practice Director with Robert Half (additional contact information is on LinkedIn). Having experience managing or supervising a help desk is very important. Must have experience with Help Desk flows and basic ITIL knowledge. Some light travel will be required to stay in touch with the team. Onsite 5 days a week!! Responsibilities: • Oversee the day-to-day activities of the help desk team, ensuring efficient workflows and prompt issue resolution. • Manage Tier 1 and Tier 2 incidents, guaranteeing timely and effective problem-solving. • Streamline support processes to improve operational efficiency and enhance customer satisfaction. • Provide mentorship, training, and guidance to help desk staff to encourage growth and development. • Monitor team performance, delivering constructive feedback to maintain high standards. • Apply expertise in technologies such as Active Directory, Citrix, and computer hardware to support team operations. • Collaborate with other departments to align help desk support strategies with organizational goals. • Stay informed about industry trends and incorporate best practices into help desk operations. • Develop and execute strategies to improve the overall effectiveness of the help desk. • Travel occasionally to maintain strong connections with team members across locations. Requirements • Proven experience supervising or managing a help desk team. • Strong knowledge of help desk workflows and IT support processes. • Proficiency in Active Directory, service desk management, and ITSM tools. • Familiarity with service desk ticketing systems and deskside support. • Expertise in configuration management and computer hardware. • Excellent leadership and communication skills with the ability to motivate and guide a team. • Ability to work onsite five days a week and travel occasionally as required. • Strong problem-solving skills and a customer-focused mindset.

Salary : $65,000 - $75,000