IT/OT Services Manager

As a 100% Employee-Owned company, Robert E. Mason & Associates, Inc. believes our Associates are the foundation of both our customers’ and our success.  Our strong company culture, and belief in continued investment in our Associates, has helped us realize long Associate tenures, as well as long lasting relationships with our customers.  Under the Robert E. Mason & Associates, Inc. umbrella there are two divisions: R.E. Mason and Apperture Solutions.

R.E. Mason is an Emerson Impact Partner covering North Carolina, South Carolina, and Virginia.  Emerson is the global leader of process systems and solutions.  R.E. Mason provides industry-leading process equipment and service for process control, automation, safety, and reliability.  The industries served include Chemical, Pharmaceutical & Life Sciences, Power & Utilities, Food & Beverage, and Pulp & Paper. 

Apperture Solutions is a technology independent, professional consulting, and implementation services firm.  Apperture Solutions offers Data Enablement, Production Optimization, Operations Management, and Other Value-Added Services.  Apperture Solutions partners with other providers to offer our customers the technologies and solutions that fit their needs.

What R.E. Mason Offers Associates:

R.E. Mason is a 100% employee-owned company that offers a comprehensive, industry leading benefits package to all eligible Associates:

• Participation in the Employee Stock Ownership Program (ESOP)
• Retirement plan, including a Safe Harbor contribution
• Medical / Dental / Vision Insurance
• Employer paid Life Insurance and Long-Term Disability Insurance
• Generous paid leave options that include vacation time, sick leave, personal leave time, R.E. Mason Way Half Day, paid Jury Duty, and paid Bereavement Leave
• Paid Parental Leave
• Paid company holidays
• Career Development Program
• Retirement and Financial Wellness program
• Employee Assistance Program (EAP)
• Alternative/Hybrid Work Schedules
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General Description

The IT/OT Services Manager is responsible for the planning, management, and leadership of the IT/OT Services Team within a designated office location. This role actively participates in resource planning and provides ongoing support and guidance to service engineers executing work within the office. As a member of the IT/OT Management Team, the IT/OT Services Manager contributes to the development of standards for quality execution and helps drive operational efficiency and effective resource utilization.

In addition, this position is responsible for the execution of IT/OT scope of work and the implementation of customer systems during project engagements. The IT/OT Services Manager serves as a significant contributor on customer projects, delivering high-quality solutions using a variety of software and hardware packages. The role works closely with project management and account management to ensure services are delivered on schedule, within budget, and in accordance with customer quality expectations. The IT/OT Services Manager also provides mentoring, coaching, and technical leadership to other IT/OT engineers.

The IT/OT Services Manager is further expected to support sales and business development activities, including providing presales technical support, developing estimates and proposals, and contributing to operational and project management functions.

Specific Responsibilities

IT/OT Services & Business Management Responsibilities

• Serve as the technical lead for presales engagements, helping customers understand solution architecture, capabilities, and value. 
• Support estimating and quoting activities by defining technical scope, assumptions, and delivery approach. 
• Act as a customer-facing technical consultant and presenter for IT/OT solutions at meetings and events.
• Provide pre-sales support to outside sales team to position 
• Active participation in the bi-weekly resource planning meetings to align projected resource demands with development opportunities for IT/OT team members
• Work closely with the Resource Coordinator to allocate technical resources to sales support opportunities and estimating tasks as needed
• Work with Director of IT/OT Services to drive strategic company, department, and project objectives and communicate goals to IT/OT direct reports
• Participate in Monthly IT/OT meetings and continuous improvement efforts
• Promote compliance with IT/OT Project Management procedures, execution methodologies, and engineering standards within the IT/OT engineering team
• Contribute to IT/OT Execution procedures and standards.
• Identify opportunities for innovation and efficiency improvements within IT/OT workflow and project activity
• Participate in project pursuit and proposal efforts representing the IT/OT and project management disciplines 
• Develop training plans for direct reports to ensure compliance and training requirements are satisfied to meet IT/OT certifications.

Personnel Management Responsibilities

• Develop and administer Career Development Plans for direct reports and propose opportunities and promotions for associates
• Provide performance feedback for direct reports, both through annual Career Development Planning and regular one-on-one coaching meetings
• Hold direct reports accountable for the achievement of objectives and for meeting the performance standards of the IT/OT Services team
• Understand and interpret company policies and manage employees within the boundaries of those policies 
• Mentor and coach staff to foster skill enhancement, performance improvement, and regional development 
• Contribute to department training
• Monitor utilization targets of direct reports and establish strategies to meet them
• Work with Human Resources, and Director of IT/OT to ensure active recruitment of new staff

IT/OT Services Leadership / Implementation Responsibilities

• 50-70% Regional travel to customer sites (25-50% overnight) within North Carolina, South Carolina, and Virginia
• Provide technical leadership and oversight for industrial Layer 3 network architectures, ensuring 
• Ensure network designs are secure, scalable, and aligned with customer and operational requirements.
• Establish and review network architecture standards and design practices 
• Advise on complex industrial networking challenges, supporting engineering teams as needed.
• Ensure network and infrastructure designs align with ISA/IEC 62443 and NIST 800-82 guidance.
• Lead the architecture and deployment of virtualized OT infrastructure supporting critical industrial systems.
• Guide engineering teams on high-availability infrastructure designs, including networking, storage, and recovery strategies.
• Define and enforce best practices for OT system lifecycle management, including patching, backups, and disaster recovery.
• Support modernization initiatives, including the migration of legacy physical systems to virtual platforms.
• Lead and support the deployment and lifecycle management of industrial software platforms, including historians, reliability, asset management, middleware, and analytics solutions.
• Ensure industrial applications are securely integrated with control systems, plant networks, and enterprise IT environments.
• Provide architectural guidance for multi-layer industrial application solutions, including data integration and middleware components.
• Provide technical leadership for non-Emerson and mixed-vendor solutions, supporting the expansion of IT/OT service offerings.

Required Competencies

• Excellent intrapersonal, verbal, and written communication skills
• Organized and reliable; Demonstrates integrity
• Ability to work in team environment; a team player
• Self-directed, self-motivated, and detail-oriented
• Customer focused
• US Citizenship required with valid driver’s license

Required Education & Experience

• B.S. in CHE, EE, ME, Comp. Eng., Comp. Sci., other related disciplines 
• 7 years of relevant OT experience; 5 years in a technical role
• Knowledge of management practices, human behavior, and group dynamics 
• Demonstrated experience leading or overseeing technical solution design for industrial networks, virtualized infrastructure, and OT applications. 
• Working knowledge of Layer 3 industrial network architectures. 
• Familiarity with industrial software platforms such as historians, reliability, asset management, middleware, or analytics solutions. 
• Experience collaborating with cybersecurity teams and applying recognized OT security frameworks 
• Proven ability to support customer-facing activities, including presales technical discussions, solution scoping, and executive-level presentations.

Preferred Competencies/Experience

• Team/Project Leadership
• Technical sales experience
• VMWare/Hyper-V
• Industrial Networking platforms wired and wireless (i.e. Cisco, Fortinet, Hirschmann)
• Server and workstation architectures
• System Administration
• Backup & Recovery Solutions
• Cybersecurity Solutions
• Data Integration & Data Historians
• Data Lakes and Data Fabric
• DCS/PLC Experience
• Edge environments

Physical Requirements

• Standing
• Walking
• Sitting
• Kneeling
• Reaching Overhead
• Climbing
• Pushing and Pulling
• Lifting - 30 pounds
• Using a Computer
• Using a Telephone
• Driving

RE Mason Company is a federal contractor and, as such, is required to solicit the disability status and protected veteran status of candidates. Thus, you are required to answer self-identification questions as part of your application process. These questions are part of RE Mason’s Affirmative Action Plan and the completion of these questions will not have any effect on any consideration of your application materials.

In compliance with the ADA Amendments Act (ADAAA), if you have a disability and need to request an accommodation in order to apply for a position with RE Mason, please call our office at (704) 375-4465.

This is a drug-free workplace. Employment is contingent upon the successful completion of any required pre-employment and, if applicable, ongoing drug testing, including testing mandated by customer site access requirements.