Human Resources Operations Specialist

As a 100% Employee-Owned company, Robert E. Mason & Associates, Inc. believes our Associates are the foundation of both our customers’ and our success. Our strong company culture, and belief in continued investment in our Associates, has helped us realize long Associate tenures, as well as long lasting relationships with our customers. Under the Robert E. Mason & Associates, Inc. umbrella there are two divisions: R.E. Mason and Apperture Solutions.

R.E. Mason is an Emerson Impact Partner covering North Carolina, South Carolina, and Virginia. Emerson is the global leader of process systems and solutions. R.E. Mason provides industry-leading process equipment and service for process control, automation, safety, and reliability. The industries served include Chemical, Pharmaceutical & Life Sciences, Power & Utilities, Food & Beverage, and Pulp & Paper.

Apperture Solutions is a technology independent, professional consulting, and implementation services firm. Apperture Solutions offers Data Enablement, Production Optimization, Operations Management, and Other Value-Added Services. Apperture Solutions partners with other providers to offer our customers the technologies and solutions that fit their needs.

What R.E. Mason Offers Associates:

R.E. Mason is a 100% employee-owned company that offers a comprehensive, industry leading benefits package to all eligible Associates:

• Participation in the Employee Stock Ownership Program (ESOP)
• Retirement plan, including a Safe Harbor contribution
• Medical / Dental / Vision Insurance
• Employer paid Life Insurance and Long-Term Disability Insurance
• Generous paid leave options that include vacation time, sick leave, personal leave time, R.E. Mason Way Half Day, paid Jury Duty, and paid Bereavement Leave
• Paid Parental Leave
• Paid company holidays
• Career Development Program
• Retirement and Financial Wellness program
• Employee Assistance Program (EAP)
• Alternative/Hybrid Work Schedules

General Description

The Human Resources Operations Specialist will be responsible for providing administrative support for the HR department, owning the pre-employment and onboarding processes, and maintaining employment records in our internal systems.

Additionally, this position carries out responsibilities in the following functional areas: regulatory compliance, departmental development, benefits, organizational development, and Associate customer service. The position is full-time exempt and will require at least forty (40) hours per week.

Specific Responsibilities

HR Administrative Support

• Maintains Associate confidence and protects operations by keeping HR information confidential
• Maintain all electronic filing
• Maintain IFS Associate records – setup, termination, changes, reporting structure, employment periods, job titles, pictures, time entry questions, etc.
• Oversee and maintain Career Development Program (CDP)
• Maintain R.E. Mason and Apperture Solutions Organization Charts
• Assist with compliance reporting
• Track and maintain paid time off calculations and values
• Schedule health screens annually
• Assist with open enrollment meetings
• Oversee company communications and manage digital bulletin board content, including announcements for new hires, promotions, internal transitions, service anniversaries, and other forms of Associate recognition
• Own the pre-employment and onboarding process from start to finish
• Perform and document 30 / 60 / 90 day check-ins
• Provide a high level of client service interfacing with other departments while promoting a positive work environment

Recruiting Responsibilities

• Initiate and track all new pre-employment tasks (background checks, drug screens, and physicals) until completion
• Coordinate start date and schedule orientation for new hires
• Plan travel arrangements for any new hires traveling to Charlotte for orientation and / or training
• Ensure onboarding goes smoothly – scheduling, property assignment, ID badges, etc.
• Reference checks for potential hires
• Schedule interviews for internal and external applicants

Perform other duties as required or assigned which are reasonably within the scope of the duties in this job classification.

Some travel will be required. Use of a Company car or personal vehicle will be necessary. Proof of a valid driver’s license, an acceptable DMV record, and liability insurance is required

• Ability to work under pressure in a fast-paced, time-sensitive environment with shifting priorities and multiple deadlines
• Must be able to prioritize and plan work activities as to use time efficiently
• Ability to exercise a high degree of confidentiality, professionalism, poise, tact and diplomacy to accomplish objectives
• Must be adept at problem-solving, including being able to identify issues and resolve programs in a timely manner
• Strong interpersonal skills with the ability to clearly present recommendations and ideas.
• Ability to understand, speak and write English in order to convey messages and correspond in an articulate and professional manner
• Must be detail oriented, organized, and thorough.
• Must be able to effectively read and interpret information, present numerical data in a resourceful manner, and skillfully gather and analyze information
• Ability to work independently, multi-task and prioritize
• Strong computer skills and aptitude including MSOutook, MSExcel and MSWord.
• Intuitively able to reason, analyze information and events, and apply judgment in order to solve problems of both a routine and complex nature
• Ability to work in team environment; a team player
• Customer service focused
• Integrity and ability to maintain confidentiality
• Must be dependable
• Must be able to improve performance through management feedback
• This is a hybrid role requiring three days per week in the office and two days working from home.

• Bachelor’s degree
• Customer service experience

• Experience working in an HR department
• Experience working with insurance
• Experience working in a HRIS