Service Writer

Overview
Join our dynamic team as a full-time onsite Service Writer at our Little's of Downingtown location, where your enthusiasm and expertise will drive exceptional customer experiences and streamline service operations. In this vital role, you'll serve as the primary point of contact for customers seeking equipment repairs and maintenance, ensuring clear communication between customers and our skilled technicians. Your energetic approach will help foster trust, promote additional services, and contribute to the overall success of our company. We are committed to providing a supportive environment that values your knowledge, skills, and dedication to excellence. Robert E. Little, Inc. has been in business since 1946, as a family-founded and family-run company. Celebrating success for 80 years now, serving the greater tri-state area and beyond.

Robert E. Little, Inc. is an equal opportunity employer. We prohibit discrimination and harassment of any kind as outlined by federal, state, and local laws. We offer competitive benefits including health insurance, paid time off, 401k plan, life insurance, and an employee purchase discount plan.

Responsibilities

• Interact with customers warmly and accurately to determine their service needs through detailed conversations.
• Write clear, comprehensive service orders that include all necessary repairs, maintenance, and recommended upselling opportunities.
• Coordinate with Service Technicians to prioritize repairs and parts.
• Create trucking, ready-to-mow, and in-house schedules.
• Assist with parts searches for the Service Department and the Parts Department.
• Process warranties and/or product improvement claims including computation of charges, submissions, and follow-ups
• Coordinate and work with the Service Department Manager to schedule promotional mailings and in-house specials
• Answer service calls and incoming store calls, providing accurate information and answers.
• Maintain Service Department records and files, including updates for customer profiles
• Manage collection issues, including follow-up calls and letters to ensure timely payments.
• Assist customers with loading and unloading equipment up to 100 pounds.

Skills

• Previous work experience in a Service and/or Parts Department.
• Experience using lawn & garden equipment, including maintenance and troubleshooting basic problems.
• Good communication skills and interpersonal skills
• Excellent customer service skills with the ability to communicate technical information clearly and professionally.
• Good computer skills, including experience with standard desktop applications such as Microsoft Office applications and internet functions, and the ability to easily adapt to new systems and/or updates, and efficient typing skills.
• Multi-tasking in a busy work environment while providing a high level of customer service.
• Must work well with others and flourish in a group and team environment.

Pay: $22.00 - $29.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $22 - $29