Office Coordinator

Job Description

At Robbins Brothers, we are experts at helping guests create once-in-a-lifetime moments. Our primary focus is on creating a seamless purchasing experience for our guests with the majesty of diamonds. We aspire to be our guests’ jeweler of choice, whether it is for the magic of an engagement or a fashion gift for that special someone.

We celebrate our associate’s personal and career milestones in a supportive and rewarding work environment. We offer competitive compensation packages. It is our aim to help you cultivate your natural talent and create a rewarding and long-term career with our team. You will have opportunities to develop as a professional and grow your role within the Robbins Brothers organization.

The Office Coordinator acts as co-owner of the Retail Store Operational Plan and is responsible for ensuring that store objectives are met and directs all activities in the office. They are responsible for maintaining inventory controls and enforcing guidelines for the transfer of merchandise to and from locations. They will maintain a constant awareness of security issues involved in operating the office.

The Office Coordinator works closely with the General Manager, Operations Manager and/or Floor Manager in all aspects of Store Operations, as well as with all other functional heads to achieve company objectives and is responsible for developing and implementing effective succession plans for modeling, support and adherence to company values.

Our Culture and Community

We seek out team members who share our values and an unwaveringly committed to fostering a diverse, inclusive, and multi-cultural environment. That means we actively look for people, like you, who are collaborative, open, creative, passionate, warm, curious, accommodating, and courteous, with a thirst for knowledge, a passion for jewelry, a fondness for fun, a generous heart, and a community-minded spirit.

Role

The Office Coordinator is a multi-dimensional position where you can learn the foundations and best practices of retail operations in the jewelry sales industry. In this role your responsibilities are focused on accurately managing the operational activities of the store. This position requires you to utilize your attention-to-detail, precision orientation, and understanding of computer systems daily. You may lead and direct a small team to ensure the office functions of the store are completed. You will ensure special orders, design in service, repair orders, product inventory, and point of sales entries are completed accurately. In addition, you will communicate with guests onsite, as well as via telephone, email, and text. Over your tenure, you will have the opportunity to learn about the legendary Robbins Brothers sales process and best practices of retail store operations. At all times, you will adhere to the company’s operational and security policies and procedures involved in running our stores. 

The Office Coordinator works closely with the General Manager, Floor Manager, Operations Manager and Guest Experience Representative in all aspects of the retail store functions. You will be responsible for modeling, supporting, and adhering to Robbins Brothers company policies, procedures, and values.

Quality Orientation

• Demonstrates a detail-orientation toward the daily operational duties of the store.
• Ensures accurate daily operational closing procedures are executed, includes auditing specific store functions, i.e., merchandise inventory, point-of-sale, stock balancing, documentation, etc. 
• Ensures jewelry repairs meet company quality standards, items are inspected, and log documentation is accurate. 
• Manages point-of-sale transaction audits and confirms accurate documentation.

Store Operations

• Builds strong relationships with in-store team, home office, and guests through on-going and effective communication.
• Leads the on-boarding training and skill development of operational team members, ensures the position competencies are developed.
• Directs team members to complete specific daily operational duties for the benefit of the store.
• Demonstrates capability to multi-task several activities throughout the day, i.e., coaching team members, assisting guests, and completing operational duties.

Service Orientation

• Responds promptly to guests questions and requests, works continuously to exceed their expectations.
• Seeks to understand the needs of the guests and demonstrates willingness to work toward resolution on their behalf.
• Provides the initial resolution to guest service matters in a positive and caring manner, enlists the support of store team members, i.e., sale associates, floor manager, general manager when required.