Medical Records Verifier Team Lead - INTERNAL

he Medical Record Verifier (MRV) Team Lead is responsible for leading, coaching, and supporting the Medical Record Verifier team while ensuring high levels of quality, productivity, compliance, and operational efficiency. This role reinforces company protocols, provides daily guidance, oversees administrative responsibilities, and serves as the primary point of escalation for the team.
The Team Lead fosters a culture of accountability, continuous improvement, and collaboration while ensuring all work is completed accurately, timely, and in accordance with company standards.
Key Responsibilities
Leadership & Team Development

• Lead, coach, and support the Medical Record Verifier team.
• Conduct regular one-on-one meetings and team meetings.
• Provide real-time guidance, mentorship, and performance feedback.
• Promote employee engagement, accountability, and professional development.
• Assist with onboarding and training of new team members (if any).

Performance & Quality Management

• Monitor team productivity, quality, and key performance indicators (KPIs).
• Conduct spot checks and ensure compliance with company protocols, HIPAA regulations, and quality standards.
• Address performance gaps through coaching, corrective action plans, and ongoing development.
• Partner with Quality Assurance and Senior Management to drive continuous improvement.

Operational & Administrative Oversight

• Oversee daily operations to ensure timely and accurate processing of medical records, billing statements, invoices, and correspondence.
• Monitor workloads, prioritize urgent requests, and ensure balanced work distribution.
• Manage attendance, timecards, PTO requests, scheduling, and performance documentation.
• Ensure proper use of operational systems, document management, and established workflows.

Process Improvement & Escalation

• Serve as the first point of escalation for operational and workflow issues.
• Reinforce new policies, procedures, and system updates.
• Identify process improvement opportunities to increase efficiency, quality, and team performance.
• Collaborate with leadership to implement operational initiatives and best practices.

Qualifications

• Strong knowledge of medical records, healthcare documentation, billing statements, and HIPAA compliance.
• Excellent communication, organizational, and problem-solving skills.
• Ability to coach, develop, and motivate employees.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency with Microsoft Office, Microsoft Teams, and operational systems such as NOVA.
• Must be meeting or exceeding established performance and quality expectations.
• Must have a consistent record of satisfactory attendance, punctuality, and schedule adherence.

Success Measures
Success in this role will be measured by:

• Team productivity and quality performance.
• Compliance with company protocols and operational standards.
• Employee development, engagement, and accountability.
• Timely completion of administrative responsibilities.
• Continuous improvement of operational efficiency and overall team performance.