What are the responsibilities and job description for the Equine Veterinary Hospital Receptionist position at Roaring Fork Equine Medical Center?
The Equine Veterinary Hospital Receptionist serves as the first point of contact for clients, providing exceptional customer service while supporting the daily operations of a busy equine veterinary practice. This role requires strong communication skills, attention to detail, and the ability to manage a fast-paced environment involving horse owners, veterinarians, and support staff.
Key Responsibilities
Client Interaction & Communication
- Greet clients in person and over the phone in a professional and friendly manner
- Schedule appointments, including routine, emergency, and ambulatory visits
- Provide clear communication regarding services, fees, and hospital policies
- Handle client inquiries and triage calls appropriately
Administrative Duties
- Maintain accurate client and patient records in practice management software
- Process invoices, payments, and financial transactions
- Manage multi-line phone systems and email correspondence
- Coordinate daily schedules for veterinarians and technicians
Hospital Operations Support
- Assist with intake and discharge of equine patients
- Coordinate communication between veterinarians, technicians, and clients
- Maintain organized front desk and reception area
- Order and manage office supplies
Compliance & Confidentiality
- Ensure confidentiality of client and patient information
- Follow clinic protocols, safety standards, and biosecurity procedures
Qualifications
Required:
- High school diploma or equivalent
- Previous experience in customer service or administrative support
- Strong organizational and multitasking skills
- Excellent verbal and written communication skills
- Basic computer proficiency (Microsoft Office, scheduling software)
Preferred:
- Experience in a veterinary, medical, or equine-related environment
- Familiarity with horse handling terminology and equine care practices
- Experience with veterinary practice management software
Work Environment
- Fast-paced veterinary hospital setting with frequent interruptions
- Interaction with horses, which may involve outdoor conditions and exposure to dust, noise, and odors
- Occasional evening, weekend, or on-call hours depending on hospital needs
Physical Requirements
- Ability to sit or stand for extended periods
- Occasional lifting (up to 25 lbs)
- Ability to work around large animals safely
Key Skills & Attributes
- Professional and courteous demeanor
- Ability to remain calm under pressure
- Strong attention to detail
- Team-oriented with a proactive attitude
- Interest in equine health and client care
Pay: $24.18 - $29.12 per hour
Expected hours: No less than 30.0 per week
Benefits:
- 401(k)
- 401(k) matching
- Continuing education credits
- Employee discount
- Flexible schedule
- Health insurance
- Health savings account
- Paid time off
- Retirement plan
- Tuition reimbursement
- Uniform allowance
Work Location: Hybrid remote in Glenwood Springs, CO
Salary : $24 - $29