Senior Strategic Account Manager

ABOUT ROAR 

ROAR is a fast-growing, purpose-driven technology company dedicated to creating safer workplaces for frontline staff. Our integrated hardware-software subscription solution has delivered measurable safety improvements in high-risk environments such as healthcare facilities and hotels, empowering workers to summon help instantly with the touch of a button. Whether facing violence, harassment, medical emergencies, or unsafe conditions, employees are never alone—they’re supported by a dependable system that ensures rapid response when it matters most. 

More than just a product, ROAR provides a comprehensive safety ecosystem that includes real-time response coordination, precise location tracking, and actionable data insights. This approach not only reduces workplace incidents and supports compliance, but also improves retention, lowers workers’ compensation claims, and improves patient outcomes. For organizations under pressure to protect their workforce while controlling costs, ROAR delivers a return on investment in as little as six months—helping decision-makers achieve safety, operational, and financial outcomes that matter. Our solution has helped one major healthcare system reduce workplace violence incidents by 40% while achieving significant ROI through reduced turnover and claims. 

THE OPPORTUNITY 

As a Senior Strategic Account Manager, you will be responsible for deepening relationships and expanding revenue within ROAR’s most important customer accounts. You'll act as a trusted advisor and business partner to strategic clients, ensuring they derive long-term value from our products and services. 

You will lead the post-sales relationship with a focus on growth, retention, and satisfaction, playing a crucial role in helping the Sales department achieve revenue and expansion targets through strategic planning and proactive engagement with top-tier customers.  You will also support phases of major new enterprise engagements. 

CORE RESPONSIBILITIES 

Account Growth & Expansion 

• Own and manage a portfolio of high-value strategic accounts. 
• Develop and execute account plans to identify and capitalize on upsell, cross-sell, and renewal opportunities. 
• Forecast and deliver against growth targets within existing accounts. 

Relationship Management 

• Serve as the senior point of contact and advocate for key decision-makers and executive stakeholders. 
• Facilitate regular business reviews and strategic check-ins with client leadership. 
• Build multi-threaded relationships across client teams (procurement, operations, end users, etc.). 
• Serve as eyes and ears of the customer with feedback to product, marketing, and sales teams 

Collaboration with Sales and Marketing 

• Partner with Sales leadership to develop expansion strategies aligned with overall company goals. 
• Collaborate with Marketing to tailor campaigns, case studies, and customer references for strategic accounts. 

Contract Management 

• Negotiate renewals, amendments, and expansions with support from legal and finance teams. 

ORGANIZATIONAL FIT  

Training & Adoption (Currently led by an Account Manager) 

• Lead or support customer onboarding, user training, and ongoing adoption strategies. 
• Partner with Product or Customer Success (if/when these roles are built out) to ensure usage and satisfaction metrics are tracked and improved. 
• Deliver customer enablement content or coordinate with internal teams to do so. 

Voice of the Customer 

• Channel strategic customer feedback to Product, Marketing, and Executive teams. 
• Participate in roadmap discussions, customer advisory boards, and beta testing processes. 

QUALIFICATIONS 

• 5–8 years of experience in Account Management, Strategic Sales, or Customer Success, ideally in a SaaS or B2B environment. 
• Proven track record of growing enterprise accounts and exceeding revenue goals. 
• Exceptional communication, negotiation, and executive engagement skills. 
• Ability to navigate complex organizations and build long-term client partnerships. 
• Comfort with ambiguity and changing priorities in a fast-paced startup environment. 
• Track record of collaborating strategically with Marketing to improve lead quality and pipeline velocity. 
• High EQ communicator adept at influencing at all levels, from frontline reps to board members. 
• Growth mindset with the agility to pivot in dynamic markets. 
• Travel Capability: Willingness to travel as needed to meet with prospects, clients, and team members 

Bonus Points For 

• Experience working in safety, security, healthcare, or mission-driven tech companies 
• Familiarity with CRM tools (e.g., HubSpot, ClickUp) and account planning frameworks (e.g., MEDDIC, BANT, Power Based Selling). 
• Prior experience training or enabling enterprise users. 

COMPENSATION & BENEFITS

This role offers purpose, immediate financial rewards and long-term wealth creation opportunities as you help scale ROAR's impact across industries. We offer a comprehensive compensation package designed to attract and reward exceptional sales leadership talent. It includes the following: 

• Competitive base salary along with sales commission commensurate with experience 
• Equity participation with opportunity for substantial value creation 
• Comprehensive healthcare benefits (Medical, Dental, Vision) 
• Flexible PTO policy and parental leave 
• 401(k) retirement plan 
• Hybrid work from our Philadelphia office