What are the responsibilities and job description for the Ticketing & Merchandise Coordinator position at Roanoke Rail Yard Dawgs?
We’re looking for individuals who will enhance our fan experience by providing friendly, helpful customer service. This role also requires someone who works well within a team and contributes positively to our front office culture.
This is a full-time, salaried position with an expected start date of late spring/early summer 2026. No prior hockey experience is required.
This is a full-time, salaried position with an expected start date of late spring/early summer 2026. No prior hockey experience is required.
Account Management, Revenue Generation & Servicing (Ticketing)
- Service ticket accounts and maintain accurate records within CRM system
- Provide customer support for ticket purchases, exchanges, and inquiries
- Communicate with ticket leads by phone, email and in-person
- Fulfill tickets, including digital and physical orders
Inventory & Order Management (Merchandise)
- Track and maintain accurate inventory levels
- Receive, count, and organize merchandise
- Prepare and fulfill merchandise orders for in-person and online orders
- Organize storage areas to ensure efficient access and accurate counts
Website Management (Merchandise) – www.RYDmerch.com
- Maintain the online store with current products, pricing, and inventory
- Upload new products, including descriptions, images, and sizing details
- Monitor online orders and ensure timely and accurate fulfillment
- Ensure product listings are accurate, organized, and visually appealing
Requirements:
- Availability to work all home games and additional events as needed, including nights, weekends, and holidays
- Maintain regular office hours (Monday–Friday, 9:00 AM – 5:00 PM) with additional hours on game/event days
- Be able to stand on your feet for long periods of time and traverse stairs
- Ability to lift and carry boxes of merchandise
- Efficiently operate a laptop computer and multiple programs for merchandise and ticketing
- Including, but not limited to – Ticketmaster (Archtics), Square, Copper (CRM), Google Sheets
- Must have access to a personal smartphone
- Reliable transportation for pickup of merchandise from local suppliers
Benefits:
- Employee discounts on team merchandise
- 401(k) program (eligibility applies)
- Four (4) complimentary tickets to home games
- Company laptop provided
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.