What are the responsibilities and job description for the Explore Park Ambassador position at Roanoke County, Virginia?
General Description
Park Ambassadors perform responsible customer service and operational support work to enhance visitors' experiences at Explore Park. They serve as front-line representatives for the park and engage with customers on park amenities, trails, attractions, programs, events, and policies. They assist customers with reservations, registrations, ticket sales, and retail purchases as well as with the setup, operation, and breakdown of park events, rentals, programs, and activities. The position will report to the Business Supervisor.
~Greet visitors and provides a welcoming first impression of Explore Park while delivering excellent customer service to guests of all ages.
~Maintain a working knowledge of Explore Park amenities, attractions, trails, programs, events, and services and provide accurate information and wayfinding assistance to visitors.
~Provide operational support for park events, group visits, programs, and rentals, including assisting with setup, logistics, and breakdown of tents, tables, chairs, and equipment.
~Maintain clean, organized, and welcoming visitor service areas, including light cleaning and restocking of retail merchandise and operational supplies.
~Assist customers with reservations and registrations for park attractions, lodging, programs, events, and other visitor services.
~Process ticket sales, admissions, reservations, and retail merchandise transactions using point-of-sale (POS) systems while accurately handling cash, credit card, and electronic payments.
~Check in guests for park attractions and programs; distribute tickets, passes, or other materials as needed.
~Assist customers in resolving questions, concerns, or service issues and refer complex matters to appropriate supervisors or staff.
~Monitor public areas and facilities to promote a safe, welcoming, and enjoyable environment, report maintenance, safety, or operational concerns to appropriate personnel.
~Assist with crowd management and visitor flow during busy periods, special events, festivals, and peak visitation times.
~Assist with inventory control and organization of retail merchandise, artisan wares, and operation supplies.
~Perform administrative support tasks such as data entry, recordkeeping, opening and closing procedures, and enforcing park policies and safety guidelines as needed.
~Assist with gathering visitor feedback through surveys or informal interactions to support continuous improvement of park programs and services.
~Perform other duties as assigned.
Requirements/Preferences
Education:
Required: Graduation from high school or equivalent.
Experience
Required: One (1) to two (2) years of customer service experience in retail, hospitality, recreation, tourism, or related field.
Preferred: Basic computer skills and experience with POS or ticketing systems preferred. Three (3) or more years of customer service experience in a public-facing environment.
Certifications/Licenses
Required: Valid Virginia Driver’s License with good driving record.
Knowledge, Skills And Abilities
None
Additional Requirements
Subject to a complete criminal history and child protective services background search with acceptable results. Schedule may include evenings, weekends, and holidays. May be subject to DMV driving record review as required by amount of work related to driving, specified by support responsibilities. Must be able to perform the job as described in the physical and environmental demands section of this job description.
Park Ambassadors perform responsible customer service and operational support work to enhance visitors' experiences at Explore Park. They serve as front-line representatives for the park and engage with customers on park amenities, trails, attractions, programs, events, and policies. They assist customers with reservations, registrations, ticket sales, and retail purchases as well as with the setup, operation, and breakdown of park events, rentals, programs, and activities. The position will report to the Business Supervisor.
- Shift Hours and/or Days Worked: Weekdays, Weekends, Holidays, Some Evenings
- Hours Required for this position: 20-29 hours per week
~Greet visitors and provides a welcoming first impression of Explore Park while delivering excellent customer service to guests of all ages.
~Maintain a working knowledge of Explore Park amenities, attractions, trails, programs, events, and services and provide accurate information and wayfinding assistance to visitors.
~Provide operational support for park events, group visits, programs, and rentals, including assisting with setup, logistics, and breakdown of tents, tables, chairs, and equipment.
~Maintain clean, organized, and welcoming visitor service areas, including light cleaning and restocking of retail merchandise and operational supplies.
~Assist customers with reservations and registrations for park attractions, lodging, programs, events, and other visitor services.
~Process ticket sales, admissions, reservations, and retail merchandise transactions using point-of-sale (POS) systems while accurately handling cash, credit card, and electronic payments.
~Check in guests for park attractions and programs; distribute tickets, passes, or other materials as needed.
~Assist customers in resolving questions, concerns, or service issues and refer complex matters to appropriate supervisors or staff.
~Monitor public areas and facilities to promote a safe, welcoming, and enjoyable environment, report maintenance, safety, or operational concerns to appropriate personnel.
~Assist with crowd management and visitor flow during busy periods, special events, festivals, and peak visitation times.
~Assist with inventory control and organization of retail merchandise, artisan wares, and operation supplies.
~Perform administrative support tasks such as data entry, recordkeeping, opening and closing procedures, and enforcing park policies and safety guidelines as needed.
~Assist with gathering visitor feedback through surveys or informal interactions to support continuous improvement of park programs and services.
~Perform other duties as assigned.
Requirements/Preferences
Education:
Required: Graduation from high school or equivalent.
Experience
Required: One (1) to two (2) years of customer service experience in retail, hospitality, recreation, tourism, or related field.
Preferred: Basic computer skills and experience with POS or ticketing systems preferred. Three (3) or more years of customer service experience in a public-facing environment.
Certifications/Licenses
Required: Valid Virginia Driver’s License with good driving record.
Knowledge, Skills And Abilities
- Ability to act as a positive ambassador for Roanoke County and Explore Park by providing helpful information and promoting park attractions, programs, and amenities.
- Ability to quickly learn and retain knowledge of Explore Park amenities, attractions, trails, programs, and services.
- Strong ability to work directly with the public in a professional and friendly manner.
- Ability to provide excellent customer service and manage multiple customer requests while maintaining professionalism in a fast-paced, high-volume visitor environment.
- Ability to interpret and explain County policies and procedures when addressing customer inquiries and concerns.
- Ability to communicate clearly and effectively both verbally and in writing with visitors of all ages.
- Ability to respond calmly and professionally to customer concerns or complaints.
- Ability to establish and maintain positive working relationships with staff, coworkers, program participants, vendors, and the public.
- Good knowledge of office terminology, procedures, equipment, and technology.
- Ability to work both independently and as part of a team.
- Ability to follow oral and written instructions and established procedures.
- Ability to take initiative and complete tasks efficiently.
- Skill in the use of Microsoft Word, Excel, and other computer software applications.
- Ability to operate point-of-sale systems and basic computer software.
- Ability to handle cash transactions accurately and responsibly.
- Ability to adhere to park uniform standards.
None
Additional Requirements
Subject to a complete criminal history and child protective services background search with acceptable results. Schedule may include evenings, weekends, and holidays. May be subject to DMV driving record review as required by amount of work related to driving, specified by support responsibilities. Must be able to perform the job as described in the physical and environmental demands section of this job description.