What are the responsibilities and job description for the Records Technician I position at Roanoke County, VA?
GENERAL DESCRIPTION
Performs responsible clerical work evaluating and preparing data and warrants for entry into a computerized records management system. The work requires decision making capabilities utilizing department, state administrative rules, laws and/or federal law or guidelines. May be responsible for the evaluation, entry and verification of warrants, capias and other related data. Serves as a liaison to field officers and handles civilian reports and complaints. Prepares letters to attorneys, court officials and business representatives. Provides first line of customer service contact for public contacts. Performs other duties as assigned.
ESSENTIAL JOB FUNCTIONS
- Evaluates, enters and verifies data in accord with standardized procedures.
- Operates a variety of computerized records management equipment.
- Maintains a system of files, purging the files in accord with standardized procedures.
- Maintains sequence and control of source documents, rejecting incomplete documents.
- Processes criminal records checks and weapon permits.
- Performs other clerical duties including the scanning of reports and other correspondence.
- Collects, balances and prepares insurance request checks for deposit.
- Locates and provides police, attorneys, victims, other agencies and the general public with copies of reports and other documentation.
- Answers telephone calls for requests for information.
- Analyzes calls for the appropriate way to handle each and decides what information to disperse or which department to direct the call.
- Provides field units with requested information, such as report entry questions, arrest paperwork data and report copies.
- Evaluates and corrects officers Mobile Data Terminal (MDT) and written reports.
- Trains officers on correct Incident-Based Reporting (IBR) or report writing procedures as necessary.
- Researches call histories using Computer Aided Dispatch to provide information to departmental personnel when requested.
- Troubleshoots and tests each new software version for IBR compatibility and system errors to be reported to the software vendor.
- Operates the Virginia Criminal Investigative Network (VCIN) and National Crime Information Center (NCIC) with the required certification to retrieve data and enter warrants, capias and