IS Analyst I

Roane General Hospital in Spencer, WV a 60 bed Critical Access Hospital with 35 SNF/ICF beds, 25 acute care beds, Level IV Trauma Emergency Department, three Rural Health Clinics and a walk-in clinic is currently seeking applicants for a Full-Time IS Analyst I.

This is an on-site position, not remote or hybrid. Applicants must be able to reliably commute to the job location.

Ideal candidate:

· Provides excellent customer service and communicates clearly with staff.

· Works well under pressure and prioritizes service requests effectively.

· Maintains confidentiality and follows hospital policies and procedures.

· Works cooperatively with team members and supports organizational goals.

Physical requirements: Regular standing, walking, computer keyboard use, oral communication, hearing sufficient for in-person and telephone communication, visual acuity, and occasional lifting or moving up to 25 pounds. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Roane General Hospital is committed to providing quality care and service to our community. Interested candidates should apply through Roane General Hospital’s standard employment application process.

Detailed Responsibilities:

· Provide Help Desk support for hardware, software, application, and connectivity issues.

· Troubleshoot and support Windows desktops, laptops, printers, and related equipment.

· Maintain Help Desk documentation and communicate updates to end users.

· Assist with Active Directory working with user accounts, password resets, permissions, and access issues.

· Support wired and wireless network connectivity, VPN access, and VMware Horizon View.

· Assist with PC upgrades, deployments, repairs, Windows updates, and IT projects.

· Provide user training and escalate issues to additional support resources when needed.

· High school diploma required; college coursework preferred.

· One or more years of experience supporting Windows desktops and applications preferred.

· Experience with Microsoft 365 preferred.

· Wired and wireless network support experience preferred.

· Knowledge of Windows 10, Windows 11, and Windows Server operating systems.

· Computer or technical certifications are helpful.

Opportunity

We offer a competitive salary and an excellent benefit package including: health, dental, life insurance, 401K and free membership to our on-site fitness center.

“Roane General Hospital is an equal opportunity provider, and employer.”

To file a complaint of discrimination, write USDA, Director, Office of Civil Rights,1400 Independence Avenue SW, Washington, DC 20250-9410 or call (800) 795-3272 (voice) or (202) 720-6382 (TDD

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $41,144 - $56,486