What are the responsibilities and job description for the Service Associate position at RoadShow?
Job Summary
RoadShow is seeking a dependable, organized, and service-oriented Event Services Associate to support event preparation, setup, guest assistance, equipment handling, and event-day operations. This role works closely with event coordinators and team members to help ensure events are organized, professional, and welcoming for clients and guests.
Responsibilities
- Assist with preparing event venues, service areas, and event spaces before scheduled events.
- Set up and arrange tables, chairs, displays, signage, decorations, and event equipment.
- Organize event supplies, materials, equipment, and service items.
- Assist with loading, unloading, transporting, and arranging event equipment and supplies.
- Support event coordinators and team members with event preparation and day-of-event activities.
- Welcome guests and provide friendly, professional assistance.
- Assist with guest check-in, registration, seating, directions, and general event support.
- Answer routine guest questions and direct concerns to the appropriate team member.
- Support food and beverage service when assigned.
- Maintain clean, organized, and presentable event areas throughout each event.
- Restock beverages, utensils, guest materials, supplies, and other event items.
- Communicate supply needs, equipment issues, and service concerns to supervisors or coordinators.
- Assist with routine coordination involving vendors, venue staff, caterers, and event team members.
- Follow event schedules, company procedures, venue requirements, and workplace safety guidelines.
- Handle event equipment, decorations, supplies, and customer property carefully and responsibly.
- Assist with event breakdown, cleanup, packing, and storage after events.
- Help return equipment and supplies to designated storage areas.
- Support coworkers during busy periods and changing event conditions.
- Maintain a professional, positive, and helpful attitude when interacting with guests and coworkers.
- Perform other event services and support duties as assigned.
Qualifications
- Previous event, hospitality, catering, venue, customer service, or service experience is preferred but not required.
- Friendly, professional, and service-oriented attitude.
- Strong communication and interpersonal skills.
- Good organizational skills and attention to detail.
- Ability to follow schedules, instructions, and established event procedures.
- Ability to work effectively as part of a team.
- Comfortable working in busy, fast-paced, and changing event environments.
- Reliable attendance and punctuality.
- Comfortable standing, walking, lifting, carrying, and moving event supplies as needed.
- Ability to remain calm and professional when handling unexpected event needs.
- Flexible availability, including evenings, weekends, and event-based schedules when required.
Benefits
- Full-Time / Part-Time opportunities.
- Competitive compensation.
- On-the-job event and hospitality training.
- Supportive and team-oriented work environment.
- Opportunities to develop event service and customer service skills.
- Opportunities for professional growth and advancement.
- Hands-on experience in event and venue operations.
About RoadShow
RoadShow provides event services and operational support focused on organized event preparation, guest assistance, venue setup, and professional event-day service. The team works together to help create smooth, welcoming, and well-organized experiences for clients and guests.
Pay: $20.00 - $24.00 per hour
Expected hours: 40.0 per week
Benefits:
- Dental insurance
- Employee assistance program
- Flexible schedule
- Health insurance
- Parental leave
- Relocation assistance
- Retirement plan
- Tuition reimbursement
- Vision insurance
Work Location: In person
Salary : $20 - $24