What are the responsibilities and job description for the Roadside Service Technician position at Roadrunner Roadside Services?
Company Description Roadrunner Roadside Services is a roadside assistance provider focused on helping drivers quickly and safely get back on the road. The company supports a wide range of vehicles, offering services such as jump-starts, tire changes, lockout assistance, and minor mechanical support. Team members work in the field, responding to service calls and providing reliable, professional help in often time-sensitive situations. Roadrunner Roadside Services values safety, customer satisfaction, and efficient service delivery, and offers opportunities for hands-on technical work and direct customer interaction.
Role Description This full-time, on-site Roadside Service Technician role is based in Galveston, TX. The technician responds to roadside service calls, performing tasks such as basic diagnostics, minor mechanical repairs, tire changes, jump-starts, fluid delivery, and lockout assistance. Responsibilities include assessing vehicle issues, safely operating tools and equipment, and following company procedures to ensure efficient and secure service. The technician interacts directly with customers, explaining findings, offering clear guidance, and maintaining a professional, calm demeanor in stressful situations. The role also involves maintaining service records, keeping equipment and service vehicles in good working order, and adhering to all safety and traffic regulations.
Qualifications
Role Description This full-time, on-site Roadside Service Technician role is based in Galveston, TX. The technician responds to roadside service calls, performing tasks such as basic diagnostics, minor mechanical repairs, tire changes, jump-starts, fluid delivery, and lockout assistance. Responsibilities include assessing vehicle issues, safely operating tools and equipment, and following company procedures to ensure efficient and secure service. The technician interacts directly with customers, explaining findings, offering clear guidance, and maintaining a professional, calm demeanor in stressful situations. The role also involves maintaining service records, keeping equipment and service vehicles in good working order, and adhering to all safety and traffic regulations.
Qualifications
- Candidates should possess strong Maintenance & Repair and Maintenance skills for vehicle and equipment servicing.
- Candidates should possess Troubleshooting skills to diagnose basic mechanical and electrical issues in the field.
- Candidates should possess Field Service experience, including working independently at customer sites or roadside locations.
- Candidates should possess Customer Service skills to communicate clearly, manage expectations, and provide supportive assistance.
- Valid driver’s license with a clean driving record and ability to safely operate service vehicles.
- Ability to work outdoors in varying weather conditions and lift or move moderate weights as required for roadside tasks.
- High school diploma or equivalent; technical or automotive training is preferred.
- Willingness to work flexible hours, including evenings, weekends, and holidays, as service demands require.
- Commitment to safety protocols and adherence to company policies and local regulations.