Health Service Administrator - Valencia County

Essential duties and responsibilities of this position are described below and are subject to change by management, as may be necessitated by changes in business needs, contract requirements, accommodation requests, or other reasons.

Position Overview

Manages the overall operations of the contracted clinical program at a designated facility or complex of facilities within an Roadrunner Health Services, LLC contract. Responsible for the planning, coordination, direction, and supervision of clinical program providing services to patients in a correctional setting to meet service delivery requirements of the specific contract.

Education/Credentials/Experience

• Must hold valid RN license in applicable state
• Experience as healthcare, nursing home or mental health administrator, nurse manager, or in multi-specialty healthcare clinic
• Experience in correctional environment preferred
• Must have ability to effectively communicate in writing and orally with staff and institutional administration
• Must maintain current tuberculosis screening documentation and active CPR certification

Essential Duties Responsibilities

• Directs, supervises, and evaluates work activities of multidisciplinary team including medical, dental, mental health, nursing, technical, clerical, and support services as relevant
• Serves as liaison to facility security administration in collaboration with the Regional Administrator, Vice President of Operations, and/or Program Manager
• Ensures that clinical practices are consistent with NCCHC/ACA medical and mental health standards
• Maintains communication and responds to inquiries and concerns between on-site staff and regional/statewide staff
• Provides written and verbal communication to staff regarding facility clinical operations through regular staff meetings. Coordinates completion of meeting minutes, review, and distribution to clinical staff
• Provides technical and administrative oversight to on-site staff, addressing and resolving problems or conflicts
• Participates in recruitment and retention of staff by conducting interviews, recommending hires, and ensuring training of staff
• Ensures completion of staff performance reviews based on defined responsibilities and staff roles
• Conducts and administers fiscal operations, including managing within defined budget, authorizing expenditures, and analyzing projected to actual financial performance of designated program
• Assists in formulation and/or communication and implementation of contract and site-specific policies and procedures
• Updates regional management on designated program's progress and issues related to contract performance, compliance, and fiscal management
• Manages changes in healthcare delivery systems or changes in contractual requirements impacting clinical program to include work restructuring, technological advancements and/or innovations, and shifts in the focus of care
• Coordinates and delegates responsibility for patient clinical program based on contractual requirements and patient movement throughout and outside of designated facility or Department of Corrections
• Serves as member of site Continuous Quality Improvement (CQl) Committee. Ensures that recommendations from CQl and performance audits are implemented and the results of the corrective actions are monitored
• Coordinates and participates in the grievance and informal complaint process ensuring complaints received through the process are reviewed and responded to in compliance with policy
• Ensures compliance with all facility and Company policies, Federal and State laws, regulations, and guidelines including HIPAA
• Ensures that on-site staff coordinate care closely with security staff while maintaining a positive, collaborative relationship
• Maintains an ethical commitment to ensure confidentiality within the limits of a correctional environment
• Ensures that care is delivered in a nonjudgmental/nondiscriminatory manner to protect the autonomy, dignity, and rights of the patient
• Understands and complies with safety and security rules and regulations of the institution
• Other duties as assigned

This job description in no way states or implies that these are the only duties to be performed by the employee(s) occupying this position. Employee(s) may be required to follow other job-related instructions and to perform other job-related duties as requested, subject to all applicable state and federal laws.