What are the responsibilities and job description for the Service Manager - Green Valley position at Roadhouse Cinemas?
ROADHOUSE CINEMAS OFFERS
FREE MOVIES, POPCORN & SODA!
The Position: Service Manager
The Service manager plays an essential role in orchestrating an exceptional experience for our guests and maintaining a positive culture for our employees. The Service Managers will are the driving force behind coordination of the Roadie Rep (hosts and greeters) and Bar departments.
Service Manager duties include:
- Ensures that guests experience the highest level of service by effectively training, coaching and developing
- Ensures building cleanliness and functional operations of department equipment.
- Ensures Service Staff maintain extensive knowledge of menus, beverages, promotions, loyalty programs, movies, and current specials to confidently assist guests.
- Oversees recruitment, interviewing, hiring, onboarding, and development of Service staff.
- Performs table touches to build guest relationships and gather real-time feedback.
- Ensures proper pacing of food delivery and communication between Servers and the kitchen.
- Monitors labor throughout each shift and adjusts staffing as business levels fluctuate.
- Coaches suggestive selling techniques to increase food, beverage, dessert, and promotional sales while enhancing the guest experience.
- Reviews guest feedback, online reviews, and internal guest surveys.
- Develops coaching plans to improve service metrics.
- Monitors cash handling and POS accuracy for Service Staff, ensuring company procedures are consistently followed.
- Maintains cleanliness and organization throughout auditoriums and service stations.
- Coordinates with the Kitchen Manager and Senior Service Manager to ensure seamless food and beverage execution.
- Recognizes high-performing employees and celebrates excellent guest service.
- Other duties as assigned
Must have the following qualifications:
- Management experience, preferably in the restaurant industry.
- Basic math skills, effective writing and communication skills.
- Must obtain Title 4 certification and Food Handlers Card within 30 days of hire.
- Must be 19 years of age or older.
Come join the fun!
Open 365 days a year, Roadhouse Cinemas offers an extraordinary restaurant & an impressively creative full bar featuring high quality wines and craft beers, and overwhelmingly comfortable recliners! Plus, our staff gets to see new movies before anyone else!
RoadHouse Cinemas is proud to be an equal opportunity employer. We are committed to providing equal opportunities to all employees and applicants for employment without regard to race, color, religion, age, gender, gender identity, disability, veteran status, sexual orientation, citizenship, national origin or any other legally protected status. E-Verify.
Benefits and Perks:
This position offers competitive compensation, medical, dental and vision benefits. Perks, of course, include free movies and discounts on food and drinks! 401(k) offered after one year of employment.