What are the responsibilities and job description for the Parts Counter Sales position at RoadBuilders Machinery and Supply Co., Inc.?
The Parts Counter Sales Representative is responsible for assisting all customers and mechanics in securing needed parts and supplies. This position will also be accountable for achieving the monthly sales and gross profit forecasts, and for seeking and soliciting parts sales.
Compensation and Benefits
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Competitive pay
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Health, dental and vision insurance
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Company paid short term disability
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Company paid basic life insurance
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Supplemental term life insurance and long-term disability
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401k with company match
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Paid time off
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8 paid holidays
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Continued education, manufacturer hands-on and web-based training
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Career advancement opportunities
Essential Duties and Responsibilities
- Assists customers in selecting required parts
- Processes orders for parts directly with customers at the counter and by phone
- Assists shop technicians by retrieving and ordering parts for existing work orders
- Up-sells specials as well as informs customers of companion part requirements
- Provides price quotes, receives payments, and obtains credit authorizations
- Provides aid, promotion, and training to assigned customer in the utilization of technology solutions
- Documents customer information to build comprehensive database to include machine lists, customer contacts, influencers, and parts and service purchasers
- Follows a routine follow up schedule on parts quotes to promote sales wins
- Promotes current parts marketing and sales programs
- Tracks daily call reports/lead tracking in CRM
- Develops strong working relationship with mainline salesperson and PSR to form a strong support team for customers
- Leverages manufacturer parts and service initiatives to maximize margins and grow discretionary funds
- Be familiar with the latest industry trends and technical advancements and successfully apply them in daily activities
- Coordinates any procurement of necessary parts in conjunction with the assistance of parts manager
- Provides follow-up and escalation of back orders when necessary; thinking outside of the box when parts are not available
- Orders parts from other approved vendors when necessary
- Performs other duties as assigned
Skills and/or Qualifications
- Proficiency in computerized inventory management systems and MS Office Suite
- Ability to work independently and as part of a team in a fast-paced environment
- Attention to detail and accuracy in parts identification and order processing
- Excellent communication skills, both written and verbal
- Must be able to read, write and communicate in English
- Strong customer service and relationship building skills
- Must hold a valid driver’s license with a clean driving record
- Must pass a background check and drug screen
Working Conditions
- Prolonged periods of sitting at a desk and working on a computer
- Occasional travel as assigned for training or to perform work at other locations
- Ability to lift up to 50 pounds
- Ability to climb and use a ladder
- Able to work in all types of weather conditions (heat, cold, wind, rain, dust, and dirt)
Education and Experience
- High school diploma or GED
- Customer facing sales experience
- Proven experience in a similar role, preferably in the heavy machinery or automotive industry, dealership experience preferred
- Komatsu and/or Takeuchi equipment experience preferred
About Us
RoadBuilders Machinery & Supply, founded in 1985, is a second-generation family-owned heavy equipment dealership with locations in Kansas, Nebraska, and Missouri. We are the preferred Komatsu and Takeuchi dealer in the Midwest. We provide a variety of machinery to our customers and exciting opportunities for our employees to work, grow and succeed.
This job description is intended to convey information essential to understanding the scope of the job and general nature and level of work performed by job holders within this job. This job description is not intended to be an exhaustive list of qualifications, skills, duties and responsibilities or working conditions associated with the job. This job description is not an employment contract. RoadBuilders reserves the right to modify job duties and/or job descriptions at any time to meet the needs of the business.
All qualified applicants will receive consideration for employment without regard to their race, religion, ancestry, national origin, sex, sexual orientation, age, disability, marital status, domestic partner status, or medical condition.