What are the responsibilities and job description for the Field Diesel Technician position at RoadBuilders Machinery and Supply?
The Field Service Technician will travel to an assigned customer within a designated territory and provide timely and accurate repairs on all brands of heavy machinery. This will include troubleshooting, machine evaluation, repair, testing, and documentation. You will report to the service manager.
Compensation and Benefits
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Competitive pay
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Health, dental and vision insurance
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Company paid short term disability
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Company paid basic life insurance
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Supplemental term life insurance and long term disability
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401k with company match
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Paid time off
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8 paid holidays
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Company uniforms and laundry service provided
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Safety glasses and boot reimbursement
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Annual tool reimbursement
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Continued education, manufacturer hands-on and web-based training
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Career advancement opportunities
Essential Duties and Responsibilities
- Travel to customer’s site to complete repairs on machinery
- Reference and interpret service, parts, and diagnostic software to determine problems/malfunctions and to verify repair specifications and parts needed
- Meet time requirement guidelines
- Maintain efficiency levels of at least 80% billable time
- Escalate unresolved issues to Technical Communicators for further research and assistance
- Accomplish repair by following parts ordering process, completing service reports, and giving appropriate verbal or written communications
- Model safe work habits and always abide by all safety policies and procedures
- Maintain service truck in working condition and keep it clean
- Exhibit a professional appearance and demeanor with customers, managers, and colleagues
- Perform other duties as assigned
Skills and/or Qualifications
- Ability to read complex hydraulic and electrical schematics
- Basic computer skills
- Strong customer service skills
- Self-motivated with a can-do attitude
- Detail oriented
- Must hold a valid driver’s license with a clean driving record
- Must pass a background check and drug screen
- Must provide your own hand tools required to perform work efficiently
- Must be able to read, write and communicate in English
- Have a current DOT medical card or have the ability to obtain one
- Must be 21 years of age
Working Conditions
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Ability to carry, push, and lift up to 60lbs
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Ability to climb and stand for extended periods of time
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Able to work in all types of weather conditions (heat, cold, wind, rain, dust, and dirt)
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Travel as assigned for training or to perform work at other locations, with possible overnight stays when required
Education and Experience
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High school diploma or GED
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A minimum of 4 years of successful hands-on experience or equivalent combination of technical training and in shop experience in Heavy Equipment repair, Komatsu and/or Takeuchi experience preferred
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Experience driving a Class 4 or higher vehicle
About Us
RoadBuilders Machinery & Supply, founded in 1985, is a second-generation family-owned heavy equipment dealership with locations in Kansas, Nebraska, and Missouri. We are the preferred Komatsu and Takeuchi dealer in the Midwest. We provide a variety of machinery to our customers and exciting opportunities for our employees to work, grow and succeed.
This job description is intended to convey information essential to understanding the scope of the job and general nature and level of work performed by job holders within this job. This job description is not intended to be an exhaustive list of qualifications, skills, duties and responsibilities or working conditions associated with the job. This job description is not an employment contract. RoadBuilders reserves the right to modify job duties and/or job descriptions at any time to meet the needs of the business.
All qualified applicants will receive consideration for employment without regard to their race, religion, ancestry, national origin, sex, sexual orientation, age, disability, marital status, domestic partner status, or medical condition.