What are the responsibilities and job description for the Field Service Technician position at RoadBuilders Machinery and Supply Co., Inc.?
As a Field Service Technician you are responsible for performing repairs and maintenance on equipment that is located at the customers site. Your expertise in mechanical knowledge, is essential in providing exceptional service to our customers.
Compensation and Benefits
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Competitive pay
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Health, dental and vision insurance
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Company paid short term disability
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Company paid basic life insurance
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Supplemental term life insurance and long term disability
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401k with company match
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Paid time off
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8 paid holidays
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Company uniforms and laundry service provided
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Safety glasses and boot reimbursement
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Annual tool reimbursement
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Continued education, manufacturer hands-on and web-based training
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Career advancement opportunities
Essential Duties and Responsibilities
- Perform advanced maintenance and repairs on mechanical, electrical, hydraulic, and diesel systems
- Completes repairs in a variety of weather conditions and locations
- Use diagnostic tools and technical schematics to troubleshoot complex issues
- Document services accurately and ensuring timely completion of work orders
- Order necessary parts with precision and accuracy
- Provide excellent customer service and interact professionally with customers, co-workers, and managers
- Meet time requirement guidelines and maintain efficiency levels
- Escalate unresolved issues to Technical Communicators for further research and assistance
- Follow all safety policies and procedures
- Maintain and care for all tools and service truck
- Perform other duties as assigned
Required Skills and/or Qualifications
- Ability to read complex hydraulic and electrical schematics
- Basic computer skills
- Strong customer service skills
- Self-motivated with a can-do attitude
- Detail oriented
- Must hold a valid driver’s license with a clean driving record
- Must pass a background check and drug screen
- Must provide your own hand tools required to perform work efficiently
- Must be able to read, write and communicate in English
- Have a current DOT medical card or have the ability to obtain one
- Must be 21 years of age
Working Conditions
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Must be able to carry, push, and lift up to 60lbs
- Must be able to stoop, kneel, bend, grip, and grab as needed
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Must be able to ascend and descend large machinery
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Must be able to sit or stand for long periods of time
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Able to be around dust, grease, and other elements commonly found on construction and industrial worksites
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Able to work in all types of weather conditions (heat, cold, wind, rain, dust, and dirt)
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Travel as assigned for training or to perform work at other locations, with possible overnight stays when required
Education and Experience
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High school diploma or GED
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4 or more years of experience as a Heavy Equipment Mechanic or experience with similar diesel equipment, Komatsu and/or Takeuchi experience is a plus
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Experience driving a Class 4 or higher vehicle
About Us
Midwest Equipment and Supply, a subsidiary of RoadBuilders Machinery & Supply, is a second-generation family-owned heavy equipment dealership in the Midwest. We provide a variety of machinery to our customers and exciting opportunities for our employees to work, grow and succeed.
This job description is intended to convey information essential to understanding the scope of the job and general nature and level of work performed by job holders within this job. This job description is not intended to be an exhaustive list of qualifications, skills, duties and responsibilities or working conditions associated with the job. This job description is not an employment contract. RoadBuilders reserves the right to modify job duties and/or job descriptions at any time to meet the needs of the business.
All qualified applicants will receive consideration for employment without regard to their race, religion, ancestry, national origin, sex, sexual orientation, age, disability, marital status, domestic partner status, or medical condition.