What are the responsibilities and job description for the Help Desk Technician position at Road Runner Sports?
Overview
Join Road Runner Sports as our next Help Desk Technician. In this role, you will provide first-line technical support to our retail stores, Support Center Team Members, and Distribution Centers. The Help Desk Technician will be responsible for troubleshooting hardware, software, and network issues while ensuring minimal disruption to retail operations and delivering a positive user experience.
About us
- Road Runner Sports is proud to have been recognized as the 2023 Footwear Retailer of the Year by Footwear Magazine.
- Founded in a San Diego garage over 41 years ago.
- Road Runner Sports has 52 stores across the country, and we are growing!
- Our Values, Mission & Purpose (we call them Our 6 Pillars) are Be Different, Bring the WOW, Build Something Great Together, Get Moving, Stay Active, and Live Healthy.
What you'll get to do:
- Serve as the first point of contact for all IT support requests from our retail stores, distribution centers, and corporate offices.
- Respond to and resolve incidents via phone, email, chat, and ticketing system in a timely manner.
- Troubleshoot POS (point-of-sale) systems, payment devices, printers, handheld scanners, and store back-office systems.
- Support end-user hardware, including laptops, desktops, mobile devices, and peripherals.
- Provide basic troubleshooting for retail applications (inventory, merchandising, and store management systems).
- Escalate complex issues to higher-level support or specialized teams when necessary.
- Document all support activities, resolutions, and follow-ups in the help desk system.
- Assist with user account setup, password resets, and access permissions following company security policies.
- Educate users on IT policies, security best practices, and basic troubleshooting techniques.
- Participate in on-call rotation and provide after-hours support during peak retail periods.
Your workout:
- 1–2 years of experience in IT help desk, technical support, or similar role (retail industry experience preferred).
- Basic knowledge of Windows and macOS operating systems, Microsoft 365, and common retail applications.
- Familiarity with networking fundamentals (Wi-Fi troubleshooting, VPN, basic connectivity issues).
- Strong communication and customer service skills with the ability to explain technical concepts in simple terms.
- Ability to multitask and prioritize in a fast-paced retail environment.
- High school diploma or equivalent required; IT certifications (CompTIA A , Network , Microsoft) are a plus.
Your rewards!
- Earn competitive pay
- Receive out of this world training to grow your career
- Contribute to an OUTSTANDING team as you drive in store sales
- Be the envy of your friends with discounts on ALL the latest gear and footwear
- Enjoy free running and walking events
- Take pride in merchandising, and maintaining an immaculate workplace
Acknowledgments
After acceptance of a potential offer, the successful completion of a background check will be required prior to start date. The offer is contingent upon the information received in this report, and will be carried out in accordance with Local, State, and Federal laws.
We’re committed to protecting your privacy rights. We collect personal information from you, including personally identifying information, professional or employment-related information, and educational information. The purpose of this collection is to assist in evaluating your application for employment.
To ensure your application is received as timely as possible, we encourage you to apply directly onto our Road Runner Sports Career page.
As you apply directly on our site, we will be reaching out to you within the next 10 days should your experience and qualifications meet our requirements for this position.
Compensation Min
USD $25.00/Hr.Compensation Max
USD $26.44/Hr.Salary : $25 - $26