What are the responsibilities and job description for the Account Manager position at Road Equipment Parts Center?
Job Overview
The Account Manager role supports the branch by meeting and exceeding current territory revenue targets and generating new business. This role has in-depth product knowledge and understands best practices of excellent customer service. This role is responsible for maximizing results by building, establishing and maintaining customer relationships to grow sales, gross profit margin and overall profitability.
Responsibilities and Duties
- Drive Sales
- Maximize sales and gross profit within a defined territory and ensure sales goals are met.
- Acquire new customers and establish new accounts.
- Measure key performance indicators (KPIs) and sales metrics regularly.
- Utilize upselling and cross selling techniques for current customer base.
- Identify opportunities of customer’s future needs to drive sales.
- Leverage sales force automation tools to identify opportunities within accounts.
- Product and Market Knowledge
- Continually grow technical, product, and application knowledge of parts essential to the heavy-duty vehicle aftermarket and keep current on new products and product updates to answer customer questions.
- Suggest sale of related parts when identical replacements are not available.
- Stay observant of current sales trends between accounts to leverage sales opportunities in the future.
- Customer Service
- Advise customers and answer questions about products, prices, availability, and product features.
- Engage in consistent and clear communication with customers both in-person and electronically (phone and email) to maintain and grow customer accounts.
- Create timely and accurate sales quotes and proposals to customers.
- Engage in feedback from customers to determine immediate and long-term needs.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Manage orders within the enterprise resource planning (ERP) system including placing orders, billing, tracking shipments, etc.
- Monitor and maintain customer data in the customer relationship management (CRM) system.
- Support the branch with miscellaneous needs to ensure customer satisfaction such as delivering part.
Skills and Qualifications
- High School Diploma (or GED) required.
- Associate’s or Bachelor’s degree in Sales, Marketing, and/or Business, OR 3-5 years of sales, customer service, heavy-duty truck and trailer equipment sales, automotive parts sales or related industry experience required.
- Proficient in Microsoft Office Suite products with ability to conduct basic database tasks in Excel.
- Experience with an ERP system, CRM system and/or sales force automation tools preferred.
- Excellent verbal and written communication skills.
- Proven ability to make and maintain sales and customer accounts.
- Ability to provide personable and professional customer service.
- Strong analytical, critical thinking and time management skills.
- Strong active listening and strategic influencing skills.
- Demonstrated ability to build strong relationships with all levels of internal and external personnel.
- Ability to stay adaptable to changing environments and tasks.
- Motivated, get-it-done mentality and willingness to learn.
Physical Requirements
- Must be able to lift/carry 100 lbs. on deliveries.
- Travel required: 50% (local travel within the workday).
- Prolonged periods of sitting at a desk and working on a computer as well as driving on the road.
#INDR