Franchise Coordinator

About the Role

The Franchise Coordinator supports both the Franchise Development and Legal teams by ensuring franchisees receive exceptional administrative support, timely documentation, and consistent communication. This position plays a vital role in maintaining accurate legal records, tracking compliance timelines, and assisting in franchise documentation processes while providing light operational support as needed.

Responsibilities

Franchise Relationship & Support

• Act as the liaison between Franchise Development, Legal, and Business Consulting teams to ensure franchisees receive consistent administrative and communication support.
• Maintain open lines of communication with franchisees, coordinating information or document requests related to compliance, renewals, and updates.
• Provide assistance for franchise events and meetings, including openings, conferences, and onboarding sessions.

Legal Documentation & Compliance Management

• Organize and maintain all franchise legal documents, including agreements, renewals, amendments, and FDD acknowledgment forms.
• Track and update legal timelines — such as expirations, renewal dates, and disclosure obligations — ensuring proactive notifications to the appropriate department.
• Collaborate with legal counsel and franchise leadership to prepare, distribute, and archive executed agreements.
• Maintain the central franchise document tracking system.

Operational & Reporting Support (As Needed)

• Provide administrative support to the Business Consultant team by assisting in organizing, tracking, or compiling franchise-level data when needed.
• Ensure reports and operational documents are properly stored, formatted, and distributed on schedule.
• Serve as a point of coordination for store openings or special projects requiring cross-department alignment.
• Assist in preparing presentations or meeting materials that summarize operational updates, without taking ownership of analysis or recommendations.

Administrative & Departmental Coordination

• Coordinate with internal departments (Training, Marketing, IT, Accounting, and Legal) to ensure accurate and timely flow of franchise information.
• Manage and update franchise records, templates, and communication logs.
• Support onboarding logistics for new franchisees and ensure completion of necessary legal and administrative steps.

Summary of Responsibilities

• Serve as liaison between Franchise Development, Legal, and Business Consulting teams.
• Maintain and track all franchise legal documentation (agreements, renewals, amendments, disclosures).
• Monitor and coordinate key legal timelines and renewal dates.
• Assist in the execution, distribution, and archiving of franchise-related documents.
• Support franchise onboarding, document flow, and corporate communications.
• Provide light administrative assistance to operational reporting processes (document organization, scheduling, follow-ups).
• Assist in event coordination for openings, conferences, and training sessions.
• Maintain digital and physical franchise files in compliance with corporate recordkeeping standards.
• Represent the RNR Tire Express brand professionally and consistently across all franchise interactions.

Qualifications

• A bachelor’s degree in business, marketing or related field is preferred.
• 2-3 years franchise related support experience.
• Experience in InDesign is a plus.
• Event Planning Experience is a plus.

Required Skills

• Excellent interpersonal, written, and oral communication
• Ability to listen to and empathize with others
• Strong organizational, project management and time management skills
• Follow directions and work well with others
• Ability to manage multiple priorities and complete tasks in a timely and efficient manner
• High attention to detail
• Proficiency with CRM systems

Pay range and compensation package

• Competitive salary
• Paid Time Off, Holidays and Personal Days
• 401K Retirement Plan with Company Match
• Health Benefits
• Professional Growth and Development Opportunities
• Collaborative and Supportive Work Environment
• A people-first culture that values teamwork, transparency and accountability