What are the responsibilities and job description for the ACCOUNT MANAGER / COLLECTION SPECIALIST position at RnR - Rental Concepts?
Account Manager is responsible for contacting all customers who’s Rental Agreements have expired and working with them in whatever it is feasible to maintain the account. The Account Manager’s priority is to re-sell the Rental Agreement and educate the customer rather than simply calling to collect money. Account Manager / Collection Specialist is a great opportunity and offers great pay and benefits. Prior experience as, rental agent, account executive, account manager, account collection, rent to own, automotive sales is very helpful to the success at this job.
Requirements/Responsibilities
Account Manager / Collection Specialist main responsibilities include, but are not limited to the following:
* Contact all customers whose Rental Agreements have expired for non-payment and determine the customer’s need, expectation or problem. This will most often be done by phone but may require going to the customer’s residence to either discuss their account or pick up the merchandise either at the customer’s request or as a dictated by Company Policy.
* Demonstrate diligence, urgency, impartiality and consistency regarding accounts management.
* Contact references on all accounts that do not return calls.
* Recognize and create opportunities to renew customer agreements
* Schedule voluntary turn-ins of merchandise when Rental Agreement cannot be brought current.
* Handle field collections and de-installations.
We offer competitive base pay, commissions, bonuses and a complete benefits package.
Requirements:
Valid State Driver License with a clean driving history
Pass a drug screen & background check
Must be able to lift more then 50lbs
Prior experience as rental agent, account executive, account manager, account collection, rent to own, automotive sales is important to the success at this job.