What are the responsibilities and job description for the Resident Experience Coordinator position at RMS Construction LLC?
ROLE SUMMARY:
The Resident Experience Coordinator creates a welcoming atmosphere, assists residents, and provides tours for new prospects. This role enhances the luxury apartment experience by applying RMS Companies' hospitality expertise to create a hotel-like experience for renters. The Resident Experience Coordinator reports to the Property Manager.
ROLE RESPONSIBILITIES:
- Act as a professional, enthusiastic, and courteous ambassador of the building and RMS brand
- Plan and host resident events
- Give tours of the building and units to prospective renters – both walk-ins and appointments
- Work in coordination with leasing administrators in Headquarters office to secure leases and fill vacancies
- Assist and welcome residents moving into the building
- Monitor the building for maintenance needs and communicate to Maintenance Staff
- Monitor inbound email, social, and telephone inquiries and respond in a timely manner with the requested information – track and organize all information
- Work with the back-office staff on any payment issues
- Organize mail & packages
- Monitor parking garage
- Enforce community rules
- Establish partnerships and engage the local community
- Handle ad-hoc tasks as needed
ROLE REQUIREMENTS
- Hospitality experience preferred
- Outgoing personality
- Positive energy and willingness to learn
- Training will be provided
- This is a full-time position, and candidates will be required to work varying shifts 9am-6pm or 3pm-11pm, including weekends.