Parts Wholesale Counterperson

About the Role:

The Parts Wholesale Counterperson plays a critical role in the retail trade industry by serving as the primary point of contact for wholesale customers seeking automotive or machinery parts. This position is responsible for efficiently managing parts inquiries, processing orders, and ensuring accurate inventory control to meet customer demands. The role requires a thorough understanding of parts identification, pricing, and availability to provide expert guidance and support to customers. By maintaining strong relationships with suppliers and customers, the Parts Wholesale Counterperson helps drive sales growth and customer satisfaction. Ultimately, this role ensures the smooth operation of the parts counter, contributing to the overall success and reputation of the retail business.

Minimum Qualifications:

• High school diploma or equivalent.
• Experience in retail or wholesale parts sales, preferably in automotive.
• Basic computer skills.
• Strong communication and customer service skills.
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.

Preferred Qualifications:

• Technical knowledge of automotive parts and systems.
• Experience using specialized parts catalog software.
• Previous experience working in a wholesale or retail parts counter environment.
• Ability to lift and handle parts weighing up to 50 pounds safely.
• Additional certifications related to parts management or customer service.

Responsibilities:

• Greet and assist wholesale customers by identifying their parts needs and providing accurate product information.
• Process orders efficiently using inventory management systems and ensure timely fulfillment and delivery.
• Maintain up-to-date knowledge of parts inventory, pricing, and supplier availability to advise customers effectively.
• Coordinate with warehouse and delivery teams to ensure accurate stock levels and prompt order dispatch.
• Handle customer inquiries, resolve issues related to orders or parts, and provide exceptional customer service.
• Maintain organized and clean parts counter and storage areas to facilitate smooth operations.
• Assist in inventory audits and stock replenishment to prevent shortages or overstock situations.

Skills:

The required skills enable the Parts Wholesale Counterperson to accurately identify and locate parts, ensuring customers receive the correct items promptly. Strong communication skills are essential for understanding customer needs and providing clear, helpful information. Proficiency with inventory management software allows for efficient order processing and stock control, minimizing errors and delays. Preferred technical knowledge enhances the ability to advise customers on complex parts and compatibility issues, improving customer satisfaction. Additionally, organizational skills and physical capability support maintaining an orderly workspace and handling parts safely, contributing to overall operational efficiency.