Inside Sales

RMH Systems, one of the largest material handling, packaging, and industrial scale integrators in the Midwest, is currently seeking a well-organized and self-motivated Inside Sales Representative to support our operations.

The primary objective for this role is to help support our sales and engineering teams and grow our business. This role is a combination of customer support, sales support, project coordination, order quoting, and order entry. Our inside team works hard to make sure our projects are organized and that our sales/engineering teams have what they need to be successful. Our inside team is the first contact point for our customer base. This individual needs to be organized, detail-oriented, positive, and reliable. This individual is responsible for order entry, order quoting, and aftermarket follow-up.

Primary Duties & Responsibilities

• Take customer service calls and provide exceptional customer service to the caller.
• Daily order entry and provide support for the outside sales team.
• Order parts, consumables, and equipment and manage inventory.
• Provide costing info and create customer invoices. Match and file paperwork, and resolve discrepancies as needed.
• Coordinate stock orders between customers and our warehouse personnel.
• Act as liaison between customers, vendors, the company sales team, and parts departments.
• Assist with quote preparations as needed.
• Backup other inside team members when needed.
• Maintain customer and vendor files (electronic and paper).
• Facilitate the transfer of information from our suppliers to the end-user and/or company personnel
• Overall admin support for sales and service staff
• Sort and distribute mail
• Perform shipping & receiving functions for the office.
• Manage office needs, including ordering supplies
• Set up jobs, spare parts orders, and change orders in ERP’s
• Generates billing documents for projects, parts orders, service, and change orders.
• Contact customers to obtain, verify, and update account information when necessary.
  
  

Minimum Requirements

• 2-year associate's degree and similar experience in inside sales, or a Bachelor's Degree in a related field.
• Strong computer and typing skills with the ability to use Outlook and Microsoft Office products.
• Strong communication skills & self-starter
• Mechanical ability or industry experience is a plus.
• Pay is based on experience. $50,000.00 - $70,000.00 per year.
  
  

We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply. For 10 consecutive years, we have been recognized as a “Top Places to Work” by the Des Moines Register for producing an admirable company culture with minimal turnover, and a fun, yet challenging, work environment.

Benefits

• 401(k) with Company match
• Health insurance- traditional plan and High Deductible plan with HSA
• Vision insurance
• Dental insurance
• Flexible spending account
• Life insurance
• Disability insurance
• Paid time off and time off to volunteer in the community
  
  

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