What are the responsibilities and job description for the Busser/ Food Runner at Carte Hotel position at RMD Group?
Position Summary:
This position requires an efficient, detail oriented, hands-on Busser/Food Runner who facilitates collaboration between the FOH and BOH departments while upholding the hotel’s standards of cleanliness and hospitality. This position is responsible for supporting servers and bartenders and ensuring a clean, organized, and welcoming dining environment for hotel guests.
As a professional Busser/Food Runner, you should have a neat appearance and engaging, friendly personality. You should be efficient, observant, knowledgeable, and personable.
Type: Hourly, Part-Time
Pay rate: $17.25/hr tips
Duties and Responsibilities:
Responsibilities include, but are not limited to:
- Work closely with FOH team and other hotel staff to ensure smooth service.
- Promptly clear and reset tables after guests leave.
- Keep dining areas free of dirty plates and glassware.
- Maintain cleanliness of the dining areas, including floors, chairs, and service stations.
- Set up dining areas before service begins, including placing tableware, linens, and condiments.
- Assist in restocking supplies such as napkins, silverware, glassware, and condiments.
- Help maintain cleanliness and organization in the back-of-house and service areas.
- Remove trash, recyclables, and empty bottles regularly and safely.
- Fill water glasses when necessary.
- Clearing empty food plates when guest is finished.
- Wiping down and sanitizing tables when guests are done eating.
- Keeping the restaurant stocked with adequate supplies such as plates, napkins, silverware, and glasses throughout service.
- Helping with dishes when we are backed up.
- Follow all food safety, sanitation, and alcohol handling guidelines.
- Running food to tables and ensuring guests are receiving their correct order.
- Handling the food in a timely manner to ensure optimal food temperature.
- Report any equipment malfunctions or safety concerns to the supervisor.
- Respond promptly to guest requests and alert servers or supervisors when needed.
- Uphold all standards for cleanliness, service, and guest satisfaction.
- Adhere to all hotel policies, health regulations, and safety standards.
- Greet each guest with a good attitude and a smile.
Qualifications:
- Possess excellent communication skills.
- Understands and follows written directions.
- Must be able to provide legible communication.
- Works cooperatively in a team environment.
- Must be comfortable learning new skills.
- Can perform calmly under pressure.
- Uses critical thinking reasoning skills to solve problems quickly.
- Manages time effectively.
Skills and Attitudes:
Must be motivated, hard-working, and passionate and have the ability to handle multiple tasks and responsibilities.
Must have the ability to:
- Able to work at a rapid pace while maintaining attention to detail, ability to multi-task.
- Must be skilled in time management.
- Must exhibit an excellent service attitude and be willing to go out of their way to accommodate the guests and exceed their expectations.
- Must show enthusiasm for the job and for the restaurant.
- Must be considerate, patient, and willing to help fellow employees.
- Must have a good self-image and be able to command the respect of the employees.
- Must be able to tolerate pressure and work calmly and efficiently during busy times.
- Must handle guest complaints according to restaurant policies and procedures.
- Possess the highest work ethics, personal morals and honesty beyond reproach.
Education:
Must have one or more of the following:
- Minimum of 1 years server assistance experience required in the hospitality industry. Example: hotel, restaurant, nightclub, etc.
- Equivalent combination of education and experience.
Certificates, Licenses, and Registrations:
- San Diego County Food Handlers Card (must be turned in within 30 days of employment).
- Anti-harassment and nondiscrimination 1-hour class.
- RBS – Responsible Alcohol Service (must be turned in when training concludes)
Physical Requirements:
- Must be able to sit, stand or walk for up to 8 hours at a time.
- Must be able to lift at least 50 pounds safely and properly.
- Must be able to bend, stoop and climb.
- Must be able to push and pull.
Salary : $17