Administrative Assistant

Position: Administrative Assistant

Location: Woodland Hills, CA

We are looking for a highly organized, proactive, and detail-oriented individual who thrives in a customer-focused environment. As an Administrative Assistant, you will play a key role in ensuring smooth operations and providing exceptional service to residents. While prior experience in the HOA industry is not required, a passion for helping others and excellent computer skills are essential.

If you're ready to make a meaningful impact in a dynamic team, we'd love to hear from you. Please send your resume to Ida Worth at idaworth@rossmorganco.com.

Key Responsibilities:

• Resident Interaction: Greet and assist walk-in residents with various concerns, such as maintenance requests, account balances, rules enforcement, and more.
• Work Order Management: Generate work orders and coordinate appointments between residents, maintenance teams, and vendors to resolve issues promptly.
• Move-In/Move-Out Support: Assist residents with move-in/out paperwork, including issuing access cards, updating intercom systems, and managing entry gate system updates.
• Rental Management: Oversee rental parking spaces and bicycle storage rentals, ensuring proper documentation and availability.
• Rules Enforcement: Draft and issue warning letters for rules infractions in a clear, professional manner.
• Building Inspections: Conduct weekly building inspections to identify maintenance issues and rule violations that require follow-up.
• Phone and Mail Management: Answer incoming calls, respond to inquiries, and handle incoming mail promptly and accurately.

Required Skills & Qualifications:

• Proficiency in Microsoft Word, Excel, and Outlook.
• Excellent customer service and communication skills.
• Exceptional attention to detail and strong follow-up abilities.
• Ability to handle multiple tasks and prioritize efficiently.

What We Offer:

• Competitive salary based on experience.
• Comprehensive PTO and medical benefits.
• A rewarding opportunity for career growth and development.

Join our team and become a valued member of a company that is committed to both employee satisfaction and excellent service to our residents!

Job Type: Full-time

Pay: $22.00 - $24.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience:

• Customer service: 1 year (Preferred)

Ability to Commute:

• Woodland Hills, CA 91367 (Required)

Ability to Relocate:

• Woodland Hills, CA 91367: Relocate before starting work (Required)

Work Location: In person

Salary : $22 - $24