What are the responsibilities and job description for the JRSS NOC Technician position at RMantra Solutions?
- Location: Scott AFB, IL
- Clearance: US Citizen with DoD Secret
- Work Schedule: 100% Onsite.
- Certification: Security CE required
- Education: High School Diploma
Responsible for performing, training team and developing processes for the following duties:
- Execute network operations to include configuration and analysis of customer traffic across the MPLS and JRSS infrastructure.
- Perform real-time customer failover to restore services during scheduled and unscheduled outages and maintenance actions.
- Work directly with supported customers and engineers across other NOCs to ensure maximum network availability to minimize or eliminate mission and operational impact.
- Proactively monitor network alarms across platform specific network management tools.
- Perform a variety of change management tasks which include hardware replacement, software configurations, and ASI management.
- Utilize incident management applications to document all aspects of reported outages/degradations, isolations, escalations, and resolutions during the lifecycle of a service impacting network incident.
- Assess, identify and recommend resolutions to various network incidents and/or deficiencies leveraging knowledge in one or more of following: routers, switches, routing protocols, MPLS, VPN technologies, IDS/IPS, proxies, packet capture, network taps, load balancing, firewalls, out-of-band management.
- Requires High school and 2-4 years of experience.
- Must have DoD-8570 IAT Level 2 baseline certification (Security CE, or equivalent) at start date.
- Ability to work in a 24/7 operation.
- Experience with one or more of the following: alarm surveillance, fault management, LAN maintenance, performance management.
- Expertise in one or more of the following: routers, switches, routing protocols, CISCO, Juniper, MPLS.
- General understanding of network topologies.
- Must have an active DoD Secret security clearance.
- Tech control facility or cyber transport experience
- Circuit actions and vendor experience
- IP architecture experience
- Telco NOC, inside or outside plant experience.
- Experience with MS Office suite, i.e. Outlook, Excel, Word, Access, PowerPoint, TEAMs
- Experience with one or more of the following: alarm surveillance, fault management, LAN maintenance, performance management, change management.
- Any additional certifications to include: CCNA, JNCIA-Junos, F5 Networks Certified Technical Specialist, ITILv4.