What are the responsibilities and job description for the Financial Services Representative position at RMA Long Island IVF?
Financial Services Representative — RMA Long Island IVF Melville, NY · Full-time · On-site
You'll be the financial guide patients rely on during one of the most emotionally charged journeys of their lives — helping families understand their coverage, clear financial hurdles, and focus on what matters most.
Why You'll Love It Here
- Competitive pay: $21–$24/hr comprehensive benefits
- Meaningful work: help real families grow
- Career growth: develop rare, in-demand fertility finance skills
- Great team: collaborative, supportive culture
What You'll Do
This is a fast-paced, high-volume role. You'll be juggling multiple priorities at once and owning a wide range of responsibilities, including:
- Pre-authorization and surgical scheduling for your assigned physician
- Charge entry, payment collection, and patient account management
- Consulting with patients on financial responsibilities and insurance coverage
- Responding to patient concerns about billing and insurance (sometimes de-escalating matters with patience and professionalism when coverage doesn't go their way)
- Serving as a calm, steady presence when patients are upset with clinical staff or insurance outcomes
- Preparing daily financial reports and handling bank deposits
- Upholding HIPAA standards and protecting patient confidentiality at every step
What We're Looking For
- Minimum 1 year of hands-on medical billing experience in a busy medical office environment
- OB/GYN or fertility billing experience is a strong plus
- CPT/ICD-9 coding knowledge and proficiency with medical software and MS Office
- Proven ability to multitask in a high-volume environment without dropping the ball
- Exceptional interpersonal skills: you stay calm, kind, and solution-focused even when patients are frustrated or upset
- Genuine empathy for patients navigating one of the most stressful experiences of their lives
About RMA Long Island IVF
We specialize in helping individuals and couples build families through cutting-edge reproductive technology. With some of the highest IVF success rates in the region, we proudly serve patients throughout Nassau and Suffolk Counties, and we're looking for people who want to be part of that story.
Join a team where your work has real human impact every single day.
Salary : $21 - $24