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VP of Sales and Service

RLS Rapid Locking System
Hazelwood, MO Full Time
POSTED ON 11/18/2025 CLOSED ON 12/17/2025

What are the responsibilities and job description for the VP of Sales and Service position at RLS Rapid Locking System?

RLS LLC

As a part of the global industrial organization Marmon Holdings—which is backed by Berkshire Hathaway—you’ll be doing things that matter, leading at every level, and winning a better way. We’re committed to making a positive impact on the world, providing you with diverse learning and working opportunities, and fostering a culture where everyone’s empowered to be their best.

As Vice President of Sales, you will drive revenue growth, customer excellence, and go-to-market execution across our HVAC distribution and contractor channels. You’ll lead a high-performing team and collaborate cross-functionally to scale our market presence, accelerate customer adoption, and enhance the end-to-end buying experience. This executive role is ideal for a hands-on, data-driven sales leader with deep HVAC distribution experience and a passion for team development, strategic execution, and market innovation.

Key Responsibilities

Sales Strategy & Market Growth

  • Define and implement sales and service goals aligned with aggressive revenue, retention, and market share targets.
  • Develop and lead go-to-market strategies to expand brand footprint across HVAC distributors and contractors in North America.
  • Monitor market trends and competitive activity to proactively adjust commercial strategy.
  • Drive sales enablement initiatives to increase product penetration and contractor activation.

Team Leadership & Field Enablement

  • Lead, coach, and scale a national team including Regional Sales Managers, Territory Managers, Customer Service, and Mobile Roadshow staff.
  • Deploy hybrid and remote selling best practices to optimize regional coverage and team accountability.
  • Launch hands-on training programs (e.g., mobile demos, distributor education) to support field performance and product knowledge.

Customer Experience & Service Excellence

  • Champion customer-centric service delivery, including SLA adherence, warranty processing, inquiry resolution, and complaint handling.
  • Collaborate with operations and marketing to enhance the full customer journey—from quote to post-sale support.

Cross-functional Collaboration

  • Partner with RLS and Marmon leadership to shape product development roadmaps, including tool innovations and jaw enhancements.
  • Work with Marketing to execute impactful product launches, showroom activations, HVAC expos, and channel marketing initiatives.

Business & Performance Management

  • Define and manage KPIs: bookings, distributor penetration, installer engagement, retention, customer NPS, and margin performance.
  • Oversee sales planning, regional budgets, forecasting, pricing strategy, and channel incentives.
  • Deliver regular performance updates to RLS and Marmon Operating Unit executives.

Required Qualifications

  • Bachelor’s degree required; MBA or advanced degree preferred.
  • 10 years of B2B sales leadership, ideally in HVAC/R, mechanical distribution, or industrial OEM sectors.
  • Proven success scaling revenue ($50M–$150M ) across mid-market and distribution channels.
  • Strong background selling into HVAC distribution networks in the North American market.
  • Experience managing hybrid field/inside sales teams, service operations, and strategic accounts.
  • Track record of driving sales enablement programs (training, demos, certifications, etc.).
  • Highly analytical and data-driven; fluent in CRM tools, sales pipeline metrics, and forecasting.
  • Strong communicator with executive presence and technical acumen.
  • Willingness to travel ~50% to support the field, partners, and key trade events.

Preferred Experience

  • Familiarity with press fitting systems, HVAC/R tools, or flame-free mechanical technologies.
  • Understanding of UL 207 certifications, high-pressure systems, and refrigerant transitions in HVAC applications.

Following receipt of a conditional offer of employment, candidates will be required to complete additional job-related screening processes as permitted or required by applicable law.

We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to careers@marmon.com, and please be sure to include the title and the location of the position for which you are applying.

Salary.com Estimation for VP of Sales and Service in Hazelwood, MO
$175,892 to $231,917
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