What are the responsibilities and job description for the Account Manager position at RLS LOGISTICS?
About RLS Logistics
RLS Logistics is a nationally recognized cold chain logistics provider (3PL) offering LTL and TL transportation, cold storage warehousing, and e-commerce fulfillment services. Founded in 1968, we are a family-owned company experiencing rapid growth—and we’re looking for energetic, hardworking individuals to grow with us.
“Here at RLS, we are excited about the direction our company is headed, and the main reason is because of our team members. RLS does not make a product; we provide a service, and the level at which we are able to provide those services is a direct reflection of the strength of our team. Our customers can focus on what they do best and trust us to do what we do best.”
— Russell Leo
Position Summary Account Manager The Account Manager is a freight broker, responsible for managing all aspects of customer shipments from pickup through final delivery. This role focuses on building strong customer relationships, ensuring service excellence, identifying growth opportunities, and driving profitability.
What You'll Be Doing
- Manage customer shipments from pickup to final delivery
- Maintain and grow customer relationships through ongoing communication and business reviews
- Supervise and support Account Coordinators to ensure customer and carrier satisfaction
- Negotiate rates and secure carriers to maximize service levels and profitability
- Optimize routes, freight, and vehicle capacity
- Meet or exceed performance metrics set by management
- Provide insight on market conditions during customer and carrier negotiations
- Exercise independent judgment when approving credit/debit adjustments
- Provide feedback on Carrier Support performance for evaluations
- Participate in interviewing and screening Carrier Support candidates
- Perform additional duties as assigned by management
What You'll Need
Education
- Bachelor's degree OR equivalent experience
Experience
- 4 years of transferable professional experience
- 1 year of freight brokerage experience
Certifications
- Certified Transportation Broker (CTB) preferred, not required
Travel
- Minimal
Physical Requirements
- N/A
Behavioral Expectations
- Be Humble
- Stay Hungry
- Live Smart
Work Environment
- Fast-paced, challenging environment with growth opportunities
- Office setting
- Business casual attire
Schedule
- Monday – Friday, 8:00 AM – 5:00 PM
Compensation & Benefits Annual Potential Earnings: Competitive (based on experience)
Benefits Include:
- Medical, Dental, & Vision Insurance
- Paid Time Off (PTO)
- 401(k) with Company Match
- Team member recognition awards
- Education and development opportunities
Reporting Structure This position reports to the Operations Manager, Freight Brokerage.
RLS Logistics is an Equal Opportunity Employer (EOE)