What are the responsibilities and job description for the Operations Coordinator position at RLink Solutions?
Role: Operations Coordinator
New York office preferred, but open to remote
12 months
Job Description:
Top 3 Responsibilities:
Process Design & Execution: Developing streamlined operational processes and acting as the "operational glue" to ensure program initiatives and logistics are executed flawlessly.
Project & Vendor Coordination: Coordinating internal resources and third-party vendors to ensure projects are delivered on time, within scope, and according to budget.
Strategic Problem Solving: Identifying and resolving technical and operational challenges for the Kiosk platform while proactively finding solutions for driver and rider pain points.
Professional Experience:
At least 3 years of relevant experience in operations, logistics, or a similar coordinator capacity.
Communication Excellence: Proven ability to interact effectively with both internal stakeholders and external partners/vendors.
Problem-Solving Track Record: A demonstrated background in navigating and solving complex customer-facing problems.
Nice to Have:
Analytical Proficiency: Experience using "smart analytics" to support operations and drive project improvements.
Leadership & Mentorship: Ability to train and guide a team of Operators to improve quality and efficiency metrics.
Agility & Autonomy: A high level of independence and the flexibility to adapt quickly to the shifting needs of a developing business modality.
We are seeking a sharp, personable and organized Operations Coordinator for the day-to-day operations of the Kiosk program as we continue to develop this new support modality for Uber. This role will require a unique combination of strategic planning, smart analytics, and the ability to work alongside a team of high performing Operations & Logistics Managers, Kiosk Operators, and other internal business partners. The Operations Coordinator will need to develop and contribute to robust and streamlined processes, and execute fiercely with a customer-first mentality.
What you'll do: Support the Operations team through analytics, process improvement, and logistics on cross functional projects. Be the operational glue that holds together major team efforts for program initiatives Be an Uber subject matter expert and find proactive resolutions to driver and rider pain points with the Kiosk platform. Respond to support issues both in-person and over email promptly Coordinate internal resources and third parties/vendors for the flawless execution of projects Ensure that all projects are delivered on-time, within scope, and within budget Assist in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility Report and escalate to management as needed Proactively create and maintain comprehensive project documentation Actively search for new features which could empower every customer to have a seamless experience with the Kiosk platform Proactively communicate operational processes and product solutions needed for program success Problem solving technical and operational challenges associated with launching a new support modality and product Train, mentor, and guide the Operator team to strengthen quality and efficiency metrics as necessary What you'll need: At least 3 years of relevant experience Great communication skills and ability to interact with internal and external partners An interest in and passion for Uber Demonstrated background in solving complex customer problems Strong level of autonomy Flexibility and a willingness to help with every change of the business