Senior Manager, Implementation Services

Sr. Manager, Implementation Services | Implementation | North America | Hybrid

RLDatix (RLD) is on a mission to help raise the standard of care…everywhere. Trusted by over 10,000 healthcare organizations around the world, our solutions help improve health and care. Our applications ensure that patients receive the best and safest care while supporting the providers who deliver it.

Joining TeamRLD means being part of a global effort of over 2,000 team members in making a difference in healthcare…every day.

We’re searching for a North America based Sr. Manager, Implementation Services to join our Implementation team, so that we can drive impactful SaaS platform deployments for leading healthcare organizations. The Sr. Manager, Implementation Services will oversee multiple implementation teams (Policy Management, Audits & Standards) to ensure the successful delivery of standardized SaaS platform deployments.

How You’ll Spend Your Time

• Consolidate best practices across multiple implementation teams, enforcing standardized deployment methodologies and configuration frameworks
• Analyze service delivery workflows to identify inefficiencies and implement optimization initiatives across teams.
• Reinforce service standards by coordinating with partner teams, ensuring expectations and objectives are met throughout delivery cycles
• Map and address recurring service delivery challenges, identifying root causes and developing systematic, practical responses
• Deliver continuous improvement programs, applying process redesign and execution discipline to enhance team performance
  
  

What Kind of Things We’re Most Interested in You Having

• Previous Professional Services management experience, ideally managing team(s) responsible for delivering enterprise-wide SaaS software systems to healthcare organizations
• Demonstrated capability to think strategically, plan, influence, and lead a team through a large change from phase-based assignments to full-cycle delivery
• In-depth knowledge on how to implement standardized SaaS platforms, optimize operational workflows, and ensure customer adoption and satisfaction
• Ability to travel within North America approximately 20% of the time
• Sincere interest in learning new software systems, tools, and processes
  
  

By enabling flexibility in how we work and prioritizing employee wellness, we empower our team to do and be their best. Our benefits package includes health, dental, vision, life, disability insurance, 401K, paid time off, and paid holidays.

RLDatix is an equal opportunity employer, and our employment decisions are made without regard to race, color, religion, age, gender, national origin, disability, handicap, marital status or any other status or condition protected by Federal and/or State laws.

As part of RLDatix’s commitment to the inclusion of all qualified individuals, we ensure that persons with disabilities are provided reasonable accommodation in the job application and interview process. If reasonable accommodation is needed to participate in either step, please don’t hesitate to send a note to accessibility@rldatix.com.

Salary offers are based on a wide range of factors including location, relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also taken into consideration.