Desktop Support Analyst

Desktop Support Analyst

Onsite Role – Newton, IA

**We are not offering visa sponsorship or C2C for this position due to resource requirements

Who We Are

RL Canning is a global IT managed services and consultancy firm committed to enhancing the digital workplace by driving value through technology and operational excellence. Our comprehensive service portfolio, supported by an ecosystem of digital innovators, delivers industry-leading solutions tailored to each customer's unique needs. We focus on achieving better, faster results aligned with long-term strategic goals.

Job Overview

RL Canning is seeking an experienced Desktop Support Analyst to join our IT team. This role is responsible for providing advanced technical support for end users, desktop systems, manufacturing floor technology, and site-based IT infrastructure within a manufacturing environment. This role serves as the primary onsite “smart hands” resource supporting enterprise infrastructure teams, including network, server, telecom, and security operations. The Desktop Analyst is responsible for troubleshooting complex technical issues, supporting production uptime, and ensuring reliable IT operations across office and plant environments.

This position requires strong customer service skills, hands-on technical expertise, and the ability to work independently in a fast-paced manufacturing setting with varying priorities and operational demands.

The US base salary range for this full-time position is $55,000 to $60,000 annually, W2, along with a comprehensive benefits package detailed in the “Benefits Offered” section of the job description. The salaried wage offered within this range will be influenced by factors such as work location, job-related skills, experience, and relevant education or training. During the hiring process, your recruiter will provide more specific information about the salary range, considering these factors. Compensation and benefits remain in the Company's sole discretion and may be modified at the Company’s absolute discretion, consistent with applicable law, until they are paid.

In this role, you will

• Provide technical support for desktops, laptops, mobile devices, printers, scanners, and peripherals.
• Troubleshoot hardware, software, operating system, and application issues for on-site and remote users.
• Support Microsoft Windows environments, Microsoft 365 applications, collaboration tools, and enterprise software platforms.
• Perform workstation imaging, deployment, configuration, upgrades, and replacements.
• Document incidents, resolutions, asset updates, and support activities within the IT ticketing system.
• Escalate unresolved issues to the appropriate infrastructure or application support teams.
• Support manufacturing floor systems, including shop floor PCs, barcode scanners, label printers, thin clients, HMIs, and related operational technologies.
• Coordinate with production teams to minimize downtime and rapidly resolve technology disruptions impacting operations.
• Assist with troubleshooting network-connected manufacturing equipment and interfaces.
• Act as on-site smart hands support for enterprise infrastructure teams, including network, server, telecom, and cybersecurity groups.
• Perform basic network troubleshooting, cable patching, switch replacements, port activations, and connectivity validation.
• Assist with server room activities, including equipment installation, rack and stack, hardware replacements, and environmental checks.
• Support wireless access point installations and troubleshooting.
• Maintain awareness of plant safety procedures and operational requirements while working in production environments.
• Maintain an accurate inventory of IT assets, equipment, and spare hardware.
• Track device lifecycle activities, including deployment, recovery, disposal, and warranty support.
• Ensure proper labeling, organization, and documentation of IT equipment.
• Perform other tasks as necessary to support and achieve business objectives.

For this role, you will need

• Strong technical aptitude in break/fix support for hardware, software (Windows 11 and macOS), and peripherals.
• Associate degree in Information Technology, Computer Science, or related field preferred; equivalent experience considered.
• 3 years of experience in desktop support, technical support, or IT operations.
• Experience supporting manufacturing or industrial environments preferred.
• Knowledge of: Windows operating systems / Microsoft 365 / Active Directory / PC hardware and peripherals / Basic networking concepts (TCP/IP, DNS, DHCP, switching, wireless)
• Experience with ticketing systems and IT service management processes.
• Ability to troubleshoot technical issues independently with minimal supervision.
• Strong communication and customer service skills.
• Ability to prioritize multiple tasks in a fast-paced operational environment.
• Willingness to travel as needed to support client projects and corporate responsibilities.

Why Join Us

Cutting-Edge Innovation & Technology: Unlock the opportunity to be a vital part of a cutting-edge environment where innovation is not just encouraged but is a way of life. You'll have the chance to work with the latest technologies, contribute to ground-breaking projects, and stay at the forefront of advancements in the IT industry.

Professional and Personal Growth: We are dedicated to investing in our team’s growth and success. By providing the tools, resources, and support needed to enhance skills and stay ahead of industry trends, we empower our team members to unlock new opportunities for advancement. We believe that fostering individual growth strengthens careers and drives the collective success of our company.

Collaborative & Inclusive Culture: Be part of a team where collaboration drives success. Our inclusive culture celebrates diverse perspectives and ensures every voice is heard, creating an environment where innovation and teamwork flourish. You’ll collaborate with skilled professionals from a wide range of backgrounds, exchanging ideas, tackling challenges, and crafting solutions that make a real impact. Together, we build a stronger, more dynamic workplace where collective problem-solving is at the heart of everything we do.

Empowering Work Environment: Discover the opportunity to be an integral part of a team where your ideas are not only heard but celebrated, and your contributions have a direct impact. In this role, you’ll experience a sense of purpose as your work drives meaningful results for our projects and clients. We prioritize your growth and ensure that your potential is recognized, fostering an environment where your efforts lead to both personal fulfillment and collective success.

Benefits Offered

• Comprehensive health insurance (medical, dental, vision)
• Short-Term Disability Insurance
• Accidental Death & Dismemberment (AD&D) and Life Insurance
• 401(k) retirement savings plan with employer matching
• Paid Time Off
• Paid Holidays

** RL Canning is an Equal Opportunity Employer. All applicants will be considered for employment without discrimination based on race, color, religion, sex, marital status, national origin or ancestry, age, disability (physical or mental), veteran status, or any other status protected by federal, state, or local law.